IL Cattivo
Distinguished Member
To cut a long story short, we've recently had our Kitchen/Utility room completely gutted, re-positioned and re-fitted from top to bottom.
Our building contractors did a solid job up until the point where it was painful getting them back to do the odd snagging and putting a few things right. They also unexpectantly landed us with a surprise 'extras' invoice beyond that which was quoted from the outset of the job and we re-negotiated this before paying it.
This we thought would be the end of it until I asked them for the Building Control Sign-off Certificate, which we need for when we eventually come to sell the property, as there have been structural changes to the property in the form of new Bi-Fold windows and new double doors to the Kitchen/Hallway. Both requiring steel beams above.
The contractor purchased the double doors we chose and fitted them.
When the Building Control/Regs chap came a couple of weeks back to sign the work off as compliant, no sooner had he walked through the front door he said there was a problem.
Your double doors to the Kitchen/hallway should be Fire Doors and that the Contractor should have known this given the property has 3 floors?
So why were we not advised of this when choosing the doors? Remember, we're not building experts here... just the customer.
So my questions are this..
As far as we (the customer) is concerned, we've parted with enough $ with these people. They should've known their own shizzle and thus we feel they should put it right at their own expense, so just wanted to hear what others in the industry feel about it and if anyone has had a similar experience and how it was resolved?
Much appreciated.
Our building contractors did a solid job up until the point where it was painful getting them back to do the odd snagging and putting a few things right. They also unexpectantly landed us with a surprise 'extras' invoice beyond that which was quoted from the outset of the job and we re-negotiated this before paying it.
This we thought would be the end of it until I asked them for the Building Control Sign-off Certificate, which we need for when we eventually come to sell the property, as there have been structural changes to the property in the form of new Bi-Fold windows and new double doors to the Kitchen/Hallway. Both requiring steel beams above.
The contractor purchased the double doors we chose and fitted them.
When the Building Control/Regs chap came a couple of weeks back to sign the work off as compliant, no sooner had he walked through the front door he said there was a problem.
Your double doors to the Kitchen/hallway should be Fire Doors and that the Contractor should have known this given the property has 3 floors?
So why were we not advised of this when choosing the doors? Remember, we're not building experts here... just the customer.
So my questions are this..
- Obviously the Contractor has to put this right and so who foots the bill for it?
- Since communicating this issue to them they've gone completely radio silent. What are the best channels to go through to start getting them to deal with this?
As far as we (the customer) is concerned, we've parted with enough $ with these people. They should've known their own shizzle and thus we feel they should put it right at their own expense, so just wanted to hear what others in the industry feel about it and if anyone has had a similar experience and how it was resolved?
Much appreciated.