Over the last few months I'm fed up with problems with Virgin media. Sound squeeking, picture blocking, freezing, V+ box locking up, red button not working etc. Phoned customer services to cancel and change to Sky, because of the latest problem. Sound dropouts every minute or so. I was talked to in a rather hostile manner and told, if I wanted to cancel I would have to pay ten months fees in advance. As I had taken out a VIP subscription a couple of months ago ! The only way they would cancel immediately was, that they send out an engineer and if he could not cure the fault, they would agree ! Seems strange that when I phoned them about a month ago to complain about the sound dropouts, I was told, "It would be a waste of time sending out an engineer. Even a simple re-format would not work. As the problem was a known issue. It was a problem with incompatability between the V+ box and downloaded software". I am awaiting engineer next week !!