Sadly I'm no longer enjoying my at-first wonderful TV, which has for a few months now been making a very loud buzzing which comes from the top at the back of the panel.
At first it was just occasionally, and then only when the screen became very bright, and stopped when the scene was darker. I didn't think much of it at first, perhaps i thought i was hearing things as when i tried to listen for it it wasn't there, but when i played around a bit i found that it only started when the LED Dynamic Control was switched on, and disappeared when it was OFF. It became worse, louder and more often, causing any quiet scenes to be absolutely ruined by the now almost constant buzzing, so I called Sony, they sent their local authorised repair company round, the problem was displayed to them and they said they could hear it but in their opinion there was nothing wrong with it. It was my other half at home, and she just took their word, the tv stayed at home.
I was not taking this so made arrangements for the repair company to come out again. This time i was there and when they arrived they said the noise would be due to the CCFL tubes in the back - i was disgusted at this, because they didnt even come prepared enough to know what tv they were dealing with, and that there was a huge difference between this and a CCFL tv. They again said there was nothing wrong with it, but took it away, at my insistance.
Almost a month later it was returned, they had heard the noise which they deemed to be 3 times louder than the fan (ive NEVER heard the fan, only up close at the back) and they changed the transformer but Sony had told them to say there was nothing wrong with it.
Now, a couple of months later, the noise is back, worse than before, and it even buzzes when the LED Dynamic Control is OFF.
This is extremely frustrating, I saw on facebook Sony US cutsomers were able to email to [email protected] and have been gtting personal replies and their problems resolved from Sony.
Can anyone help with how to approach Sony UK? There are 14 months remaining on the warranty, and I feel they are breaking their contract.