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I will try my best to keep this relatively short. I switched service providers some months back and was given a pre-configured Fritz!Box 7530 router but I keep running into two major issues, well one of those is a slight annoyance, the other is definitely an issue that ought to be escalated but I'm not sure who is at fault here. The ISP, a fluff router or a slight problem with the ISP crossover that may need amending by an engineer at the cabinet.
So lets get started. The first issue is related to brief PPP drops when downloading large files. The PPP disconnects with the ISP can also occur when the internet isn't in use at all hours, these disconnects are far less common though. So when I'm downloading a file that would be considered time consuming, lets call it a 50gb file, it almost always loses PPP multiple times, these tend to be short timeout incidents. The dsl connection remains stable but there's definitely a brief connection desync going on between the router and the ISP provider. So if I proceed to check the Event Log I see quite a few of these "Internet connection cleared" "Timeout during PPP Negotiation" and "Internet connection established successfully" The latest example is 4 of these appearing within 1 hour. During this latest download I managed to find a thread online talking about capping your download speeds so it isn't maxing out the connection continuously so I gave it a test and limited the download profile to 7.5Mb's instead of the usual 8.3Mb's max capacity but another PPP drop occured 15 minutes later, so it doesn't seem to be related to that unfortunately... My ThinkBroadbandMonitor also displays large amounts of packetloss when downloading sometimes, this may be normal?
The second issue is also related to PPP drops. Every 2-4 weeks the FritzBox 7530 router randomly loses sync with the ISP provider and as lots of trouble reconnecting. In my overview page it will say internet not connected. The dsl uptime and lan remains unaffected. If I check the event log I see lots of errors relating to "PPPoE timeouts", "Pado: Wrong State" and "Unknown Errors" as well as the "Timeout during PPP Negotiation", I could leave it like this for multiple hours and it simply won't reconnect. I end up having to manually factory reset the router. Resetting the router as occasionally helped speed things along too, but even with restarts and factory resets it doesn't establish a connection with the internet provider straight away. The dsl syncs almost instantly but the PPP issues can resume for a while, then for whatever reason it reconnects and can be fine for another couple of weeks. If I try to manually reconnect through the account information details this error is often displayed "The internet connection check failed. The internet service provider is not responding to PPPoE packets. Repeat this test at a later point in time." We contacted support a few times and they had trouble getting us back online. One of them went as far as rebuilding my profile after I had already reset the router and it still had trouble finding the ISP provider. This persistent issue is a real frustration. It simply isn't reliable and I'm left in charge of it when things go wrong.
The connection is otherwise stable. Fast sync low latency enabled, connection speeds fine, no issues with the dsl connection but the PPP drops are driving us insane.
So lets get started. The first issue is related to brief PPP drops when downloading large files. The PPP disconnects with the ISP can also occur when the internet isn't in use at all hours, these disconnects are far less common though. So when I'm downloading a file that would be considered time consuming, lets call it a 50gb file, it almost always loses PPP multiple times, these tend to be short timeout incidents. The dsl connection remains stable but there's definitely a brief connection desync going on between the router and the ISP provider. So if I proceed to check the Event Log I see quite a few of these "Internet connection cleared" "Timeout during PPP Negotiation" and "Internet connection established successfully" The latest example is 4 of these appearing within 1 hour. During this latest download I managed to find a thread online talking about capping your download speeds so it isn't maxing out the connection continuously so I gave it a test and limited the download profile to 7.5Mb's instead of the usual 8.3Mb's max capacity but another PPP drop occured 15 minutes later, so it doesn't seem to be related to that unfortunately... My ThinkBroadbandMonitor also displays large amounts of packetloss when downloading sometimes, this may be normal?
The second issue is also related to PPP drops. Every 2-4 weeks the FritzBox 7530 router randomly loses sync with the ISP provider and as lots of trouble reconnecting. In my overview page it will say internet not connected. The dsl uptime and lan remains unaffected. If I check the event log I see lots of errors relating to "PPPoE timeouts", "Pado: Wrong State" and "Unknown Errors" as well as the "Timeout during PPP Negotiation", I could leave it like this for multiple hours and it simply won't reconnect. I end up having to manually factory reset the router. Resetting the router as occasionally helped speed things along too, but even with restarts and factory resets it doesn't establish a connection with the internet provider straight away. The dsl syncs almost instantly but the PPP issues can resume for a while, then for whatever reason it reconnects and can be fine for another couple of weeks. If I try to manually reconnect through the account information details this error is often displayed "The internet connection check failed. The internet service provider is not responding to PPPoE packets. Repeat this test at a later point in time." We contacted support a few times and they had trouble getting us back online. One of them went as far as rebuilding my profile after I had already reset the router and it still had trouble finding the ISP provider. This persistent issue is a real frustration. It simply isn't reliable and I'm left in charge of it when things go wrong.
The connection is otherwise stable. Fast sync low latency enabled, connection speeds fine, no issues with the dsl connection but the PPP drops are driving us insane.
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