Faulty ROTK dvd from Movietyme

Discussion in 'Blu-ray & DVD discs' started by micks_address, Jun 1, 2004.

  1. micks_address

    micks_address
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    Hi folk,

    I received my copy of the return of the king from movietyme last week. There's a problem with the dvd - after about 1 hour into the film the picture and sound become blocky and this lasts for about 1 minute. I've tried the dvd in a few players but its still the same. I've tried contacting movietyme through their contact us page. I've done it twice now but got no response so im a bit annoyed with their customer service. I guees the real test of any company is how they treat customers when things go wrong and in this case i think movietyme have damaged their reputation with me at least... I always order from them but if they can't resolve one faulty disc issue then i won't be ordering again.

    Anyway sorry for the rant - anyone else have to return discs to movietyme? Maybe i'm just not going through the proper channels

    Thanks,
    Mick
     
  2. zantarous

    zantarous
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    They to tend to take a few days to reply. I had a problem with the TTT EE one of the disc's had loads of big scratches. Like I said they did take a few days to reply (and remember we have had a long weekend). But once they do you should no trouble getting a replacement.
     
  3. Roughneck1

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    Hi,

    Could you please PM me with the details of your order and i shall advise you of what to do so we can get a replacement to you straight away.
     
  4. micks_address

    micks_address
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    pm on its way Craig... Cheers...
     
  5. Roughneck1

    Roughneck1
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    Thanks, will go check.
     
  6. FoxyMulder

    FoxyMulder
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    It was memorial day weekend in America so i imagine thats why they were slow responding.
     
  7. Daftboy

    Daftboy
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    Chances are a faulty batch...
     

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