Faulty Laser Mechanism in Denon DVD 2900

Discussion in 'Blu-ray & DVD Players & Recorders' started by sapper, Mar 10, 2006.

  1. sapper

    sapper
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    I have had this player for just over 2 years (approx 28 months).

    Recently I had difficulty in playing the odd film DVD, but more annoyingly was with audio discs, either DTS (e.g. Sting's Nothing like the Sun), SACD or DVD-A. The problems vary from disc to disc ranging from skipping, to dam refusal to play the disc.

    A firm ware upgrade was no help, so the dealer sent it for a repair Estimate.

    The verdict is a faulty laser mechanism which will cost £250 ish to repair.

    I have several options open to me:

    1. Spend the £35 estimate fee, and keep the machine until the laser finally goes, not being able to listen to my Audio discs on the machine.

    2. Repair the machine at £250.

    3. Purchase a lower end system such as the Denon DVD1920 DVD Player for £270

    4. Replace with a more expensive model such as the DVD 2910 or even 3910. Is the Arc am Universal yet?


    I want a universal player as I have all disc types at present

    Does anyone have any suggestions as to what I should do?
     
  2. usman24

    usman24
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    I would stay with the 2900. I also own a 2910 and the denon 2900 has superior video/audio quality, build quality etc. The 2910 and 3910 are not upgrades in my humble opinion. 2900 plays any disc you throw at it. 2910 is more fussy.

    or you could scrap it and buy another 2900 off ebay. about the same cost of the repair.
     
  3. ahin4114

    ahin4114
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    Mine's just gone back with a couple of issues, seems to have grown fussy about some discs, giving a no play message (disc that previously played fine), other's sticking at about the same time frame. Gave the lens a clean but that didn't help so it's in for repair now. Luckily mine's within the warranty period, so it should be a freebie. I'd rather have this than any of the newer decks, except possibly the Pioneer 989. If they say it can't be repaired, I'll probably stump up for one of those, or an SDI modded 2900.
     
  4. sapper

    sapper
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    Gave them the go ahead today. I came across another interesting thread on saturday regarding the 2900 and audio discs....

    Spoke at length to my dealer, and he adivsed my to repalir tahther then upgrade...

    Adrian
     
  5. ahin4114

    ahin4114
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    Unfortunately it only supports PAL progressive scan, so anybody with a Region 1 fetish will be left stranded.
     
  6. tdm34

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    Dont wish to state the obvious but as all Denon kit comes with a 2 year warranty a standard I think you'd be within your rights to ask for at least a contribution towards the repair.


    Just a thought!!!:uk:
     
  7. ahin4114

    ahin4114
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    You'd have to write to Denon directly, probably once the unit has come back from repair (you can include a copy of the invoice and repair report then), perhaps state that this started to become an issue before the warranty expired, but it was only intermittent?? Hayden Labs no longer do the repairs for Denon UK now, I think Servicemaster have taken over, so you'd have to do this seperately.

    Good luck.
     
  8. lardy

    lardy
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    this was a reply from Denon regarding a similar issue - spoke to the MWES folks, who seemed helpful. Ian
     
  9. eatstatic

    eatstatic
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    sapper ,

    Just noticed your link at the bottom of the 'Denon 2900: fussy about out-of-balance discs?' thread.

    Wow £250 to get the carrige/lazer assembley sorted seems a lot fella. Who is doing it for you and what sort of guarantee are you getting? I would make sure that you get at least 12 months for that.

    eatstatic
     
  10. AndyC_772

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    It does sound like a lot when you can get a complete s/h player off Ebay for £300 or so like I did. Of course, you don't get a guarantee for that, and there's probably not a lot else to go wrong in the machine anyway, but even so it seems excessive.
     
  11. Dom996

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    This is a good reason to buy from smaller specialists like Arcam. I deal with them on a regular basis. All repairs done in Waterbeach Cambridge, and they are very flexible as well as great relations with dealers and end users.

    I also deal with manufacturers who ferry out repairs to 3rd parties. The bottom line is that if you buy a good product from a good dealer you will get the personal service. Things break down and a discount isn't everything.

    Oops! Prepare for those with Arcam issues and to be flamed to bits!!!! :D
     
  12. ahin4114

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    I think the problem is down to the player being out of warranty. And fairly sure you'd have the same issue with Arcam. Denon always used to do the servicing themselves (well Hayden Labs), but it's now been farmed out to third parties.

    My dealings with Hayden Labs always gave me the feeling that they knew exactly what they were doing, and really wanted to help, but were totally rushed off their feet. I think this is probably what caused Denon to start outsourcing the repairs to firms who specialise in such things. The parts used will be the same, and I'm sure they get repaired with the same care.

    The problem with 'that auction site' is that you just don't know if in a few weeks time your 2900 will develop the same fault, and then you've dropped £250 on the player, and the same on the repair, with no come back. You takes your chances.

    I'm quite glad that mine went wrong within the warranty period, as not much else is likely to go wrong with these players, it's nice to have the rogue part replaced. Should buy me enough time until the HD decks hit these shores, then I'll be upgrading anyhow.
     
  13. Crustyloafer

    Crustyloafer
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    Don't go near those guys with a barge pole. We had a machine with them for over 3 months and they still couldn't repair it. We even had to arrange collection of the unit just to get it back from them unrepaired as every time we called to get it sent back nothing was done. Deal with them at your own risk, you have been warned.
     
  14. sapper

    sapper
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    I picked the DVD player up on teusday afternoon. so t took a week from being given the go-ahead.

    All those audio discs that it had skipped or failed to play work perfectly.

    I am a happy man, even though I had to pay for it.

    About to write to Denon

    Adrian
     
  15. eatstatic

    eatstatic
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    sapper,

    Glad to see you got it back and things are working as they should. What was the guarantee offered?

    If I were you I would write a strong letter to denon and I would pester them (not a fan of denon customer services o/all ) for some compensation.

    Not to upset you but if I am correct you will have had the lazer pick-up/carrige assembly replaced. Or the 'traverse' which is part No 9KC2A111A.
    Is this the case?

    If so this would cost approx £80 with about an hours labour or so say £40 and then would require some testing (don't think they should be paid for watching films etc) so £0 for that, and then any carrige involved. Max £160 IMO. I believe Denon should be helping fund at least £100-150 fo your bill.

    eatstatic
     
  16. lardy

    lardy
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    thanks for the warning - having said all that my local dealer and musical fidelity managed to destroy my old A100 when it went in with a mains hum/crackle *and* they wanted £225 to put it back together plus they took nine months to do it......:eek:
     
  17. ahin4114

    ahin4114
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    Just thought I'd drop in and say that my 2900 came back yesterday. New laser/carriage assembly and a software update.

    Now maybe it's the repair, maybe it's the software update, or maybe it's becuase I've been using a DVD700 as a stopgap, but wow! The picture quality has improved from what I can remember. More detail on every disc I've run through it so far (5 different movies). Yet another reason to keep hold of this deck until HD takes hold.
     

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