Faulty Handset


Novice Member
Apologies if this is not in a relevant section.

I took my contract with 3 for a Samsung Galaxy SIII just over a month ago. Within 6 days the handset developed a fault so was exchanged the next day. 2 weeks later and the replacement handset has the same fault (won't charge properly). All this has happened within 28 days of the contract being taken out, but 3 are refusing to replace the second handset and will only send it off for repair.

I was told by a tech guy at Carphone Warehouse that this is a known fault with these batch of phones and I am entitled to another exchange. Does anyone know if I am entitled to a second exchange (and the relevant legislation), or if 3 are correct and it needs to be send for repair?



Well-known Member
If I were you I would ring 3 back again and speak to a different person and see if they will replace the handset. It's swings and roundabouts with Mobile phone call centres, if the other person says that same I would ask to speak to a manager and see if they will send you a replacement.

I don't think there is any clear guidelines that say you are entitled to a replacement if a fault occurs within X period of time, I would imagine it's at the discretion of the phone company.

I had a similar situation a few years back with orange, got a replacement phone but when the same fault occured again within a sort space of time they said it had to be sent off for repair.


Senior Moderator
Under the Sale of Goods Act they are entitled to make reasonable attempts of repair

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