Delvey
Distinguished Member
- Joined
- Jul 20, 2008
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I ordered a new S20 which arrived next day on the 15th June. Within a few days, I had the issue seen in the below pictures, where the screen would not unlock and it appeared a dead pixel was on the screen. I had to soft reboot (volume down and power) to be able to use the phone. I emailed the company on Sunday (so 6 days after receiving it) and they never got back to me. I emailed again this morning and it bounced back as a custom spam setting, so it seems they have blocked my email.
I now have contact with them and they want me to send the phone for testing.
First, surely this is unacceptable?
Secondly, apart from returning it under a cooling off period, what else could I do?
I now have contact with them and they want me to send the phone for testing.
First, surely this is unacceptable?
Secondly, apart from returning it under a cooling off period, what else could I do?