1. Join Now

    AVForums.com uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Extended Warranty from AV-Sales?

Discussion in 'Plasma TVs' started by dando, Oct 22, 2005.

  1. dando

    dando
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi,

    I've ordered a 42PWD8 from Av-Sales and it already comes with a 2-yr guarantee but should I also take out an extended one from AV-Sales?
    I mean if I have a problem (god forbid) with it, will Av-Sales sort it, or will I get palmed off to Panasonic?
    PS Anyone know the ETA of these panels @ Av-Sales?
     
  2. MAT365

    MAT365
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Hi Dando

    If you get a fault with your set.
    whom would you like to sort it out, a panasonic engineer whom fixes them 8 hours a day 5 days a week? or a general purpose repair man whom fixes toasters one day and plasma's the next. this is a general point and not aimed at AV sales support in particular
     
  3. steve36

    steve36
    Active Member

    Joined:
    Dec 11, 2002
    Messages:
    924
    Products Owned:
    1
    Products Wanted:
    0
    Trophy Points:
    31
    Location:
    Warwickshire
    Ratings:
    +28
    Mat365,
    Good point, but this warranty only covers the extended period, so it should be repaired by a proper engineer for the first 2 years.
    The price of official extended warranties are often ridiculous, I took up the AVSALES one as the price difference can go towards my future 'HD' compatible plasma.
    I think at the time I purchased my Plasma the high street shops, (when there were some), charged between £900 and £1300 for extended warranties.

    Steve
     
  4. Bobby_Boucher

    Bobby_Boucher
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I know i keep hijacking posts, but to reply to the who fixes your Plasma, I'd say you will get lumberd with whatever wally Pasasonic choose, IE, Local who can fix a toaster:(

    I refused to have mine fixed by the local repair agent, but I had no say in the matter, my set went back a 2nd time to the same agent.

    AV-Sales kept in constant contact, but refused to replace the set, and I was under Panasonic warrenty!

    I do believe i was just unlucky and that it was a one off, my fault was there, not there, repaired, went back....Just wating for it to go tits up again, although the 1st time it came back it took 3 months to surface:)
     
  5. hornydragon

    hornydragon
    Well-known Member

    Joined:
    Dec 19, 2001
    Messages:
    28,293
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    Somewhere near the M4 most of the time......
    Ratings:
    +1,215
    If you take the TADL warranty sold by AV-sales its a swap warranty the panny one isnt and i think TADL fix them (or use a select group of agents unlike Panny) so the extended warranty is better cover than the OEM one!!
     
  6. colinho

    colinho
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    I emailed panansonic about extended warranties they offered and they said that they are in partnership with Domestic and General who would provide the extension. Not sure if this means that D&G will fix screen in first year as well.
     
  7. Gussie

    Gussie
    Member

    Joined:
    Oct 19, 2004
    Messages:
    1,236
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Ratings:
    +80
    You wish :rolleyes:

    Panasonic will subcontract warranty work out to a third party from Day One - you have no choice!

    It's about time people understood the current service model used by most manufacturers - pare it to ther bone to cut costs and hope customers don't shout too loudly when things go wrong.

    Gussie :)
     
  8. dando

    dando
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Cheers guys for advice. I don't know if I'm missing something but, whenever you buy something from say Currys or a big chain, you can always return it to them and they will sort it out. They dont say contact, morphy richards or sony or russell hobbs or etc etc. They take responsibility for the damaged item and replace it or fix it. This is my personal experience anyway. So I find it astonishing that if something were to go wrong with my plasma that AV-Sales could just turn round and say, not our problem please contact Panasonic!?
     
  9. Gussie

    Gussie
    Member

    Joined:
    Oct 19, 2004
    Messages:
    1,236
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    48
    Ratings:
    +80
    Not at all, AV-Sales will sort it - but there are times when they would have to rely on the manufacturer to authorise a swap-out or repair just like Currys would have to.

    I'd rather be dealing with AV-Sales than Currys!

    Gussie :)
     
  10. mutts

    mutts
    Standard Member

    Joined:
    Jun 8, 2005
    Messages:
    27
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    3
    Location:
    saltash
    Ratings:
    +1
    As a independent service agent that repairs both conventional tv vcr hifi etc
    and top of the range plasma and lcd i take umbrage that some of you think we are all unable to provide first class service to your product with first class
    support from the likes of Toshiba and Pioneer we are able to give a honest and good service .

    we have invested both time and money training our engineers to the required standard and take pride in the relationships built up with the manufactures over the years.

    we like many independent service agents are used buy the big boys for service
    because they know they get good customer service .

    don't assume we are all cowboys and toaster repairers

    :mad: :mad: :mad:
     
  11. Bobby_Boucher

    Bobby_Boucher
    Guest

    Products Owned:
    0
    Products Wanted:
    0
    Ratings:
    +0
    Quick somebody get his details and send my Panny down to him!!!
     
  12. mutts

    mutts
    Standard Member

    Joined:
    Jun 8, 2005
    Messages:
    27
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    3
    Location:
    saltash
    Ratings:
    +1
    :rotfl: :rotfl: :rotfl: :rotfl:

    we do cover your neck of the world with field service pm me if you want to have a chat see if we can help any pics etc :D :D

    mutts
     

Share This Page

Loading...