Hi,
I'm bringing this old thread back to life to vent my concerns / worries with this company.
I put an order in with them for a Samsung Omnia on a T-mobile contract on 14/08/08, paying for the phone by credit card.
The next day I logged on to their website to find my order had not changed from pending, even though I had completed the T-mobile vetting form. I googled the company and read a lot of reviews and most of them where bad, bad customer services, being charged and goods not being sent, late deliveries, wrong deliveries. Later that day the order had been declined. I though nothing of it, and put it down to good fortune after reading the reviews.
Last Saturday I tried using my credit card but it was declined. I phoned up my issuer and they said they put a stop on it due to suspicious activity and that any high value orders from Expansys get flagged up on their system due to the companies reputation. I told them that I had put the order in but I no longer wanted it go ahead.
Today I got home from work and recieved a bill from T-mobile for £35, with a new mobile number printed on the top of it. I phoned them up who said that Expanys should not have started the contract until I recieved the phone, and that it is up to Expansys to cancel the contract.
I phoned Expansys who said they will cancel the contract for me, but I am going to get charged from the day I put the order in till now for line rental (6 days). They said they always start the contract with the provider before they ship / take payment for the goods.
If I hadn't of recieved my bill today, I would of presumed that my order never went through, and would of ended up with a full months line rental at the end of the month.
I would advise anyone to stay well away from this company.
Chris