Exchange PX60 for a PX70 ?

D

dmlpanny

Guest
To exchange my broken 42PX60PED complete with magenta lines which was in the sale, with a 42PX70PED for another £300.



Deal or No Deal
 

pjskel

Well-known Member
Need more info.
Who, what, where, when.
Are they offering a credit note or a refund?
Have they said this is a good faith gesture?
Is this after a lot of aggro and hassle or were they on the ball from the off?
 
D

dmlpanny

Guest
Need more info.
Who, what, where, when.
Are they offering a credit note or a refund?
Have they said this is a good faith gesture?
Is this after a lot of aggro and hassle or were they on the ball from the off?



A B & O dealer in Folkestone, no offer of refund or credit note. Yes they have said its as a good faith deal.

Didnt want to know but offered me a 37PX70 first but I want a 42" not a 37"
 

CJ90000

Active Member
To exchange my broken 42PX60PED complete with magenta lines which was in the sale, with a 42PX70PED for another £300.



Deal or No Deal

how long have you had it?
 

yetanotherbob

Active Member
Ask for a full refund and buy your px70 where you want to at the best price

Bob
 

CJ90000

Active Member
yep full refund at the very least.
 

deanos

Active Member
If you have had it 2 weeks you are entitled to a full refund, if they try and fob you off with a credit note then dont accept it unless you want to.
 

deanos

Active Member
Maybe take a printout of those prices and see if they do a deal if you want to stay with them, but its a lot of money extra to pay, Dixons are the cheapest £1038 using £50 voucher and if you go through Quidco another £31 cashback
 

pjskel

Well-known Member
Tell them (round the corner or not, best buddies or not) to take a flying leap at a rolling doughnut.
Not your problem what they do with a faulty item - sale of goods act says so.
Clue yourself up on it, and don't take no for an answer.
Since they've tried this on once already after only 2 weeks, then they are not deserving of your money, so give someone else it instead, who is.
Any other independents nearby - check yellow pages or yell.com and give them the business.

I'm very surprised to hear it's a store with a B&O franchise that's acted this way.
 
M

Mister-E

Guest
A GOOD FAITH DEAL - people like this make me sick! Get your money back which under UK law you are 100% entitled too and buy it elsewhere. These people are not mates and they are looking at you like a mark! You would not let me walk into your home push past your family, boot the pet out of the way and take a wad of cash from your cup in the kitchen and say thanks see you later! Get your money back and settle for nothing else :)
 

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