Exceptional Service

[fencer90]

I recently purchased from Sevenoaks Sound an Arcam Solo Music and a pair of Monitor Audio RS1 Silver Speakers. Two weeks ago sitting listening to Talking Heads , the speakers began to crackle and emit strange noises whilst the cones retracted about an inch . Smoke then issued from the Solo and it died.

Returning the unit to Sevenoaks weybridge , they were efficient and courteous and had a brand new unit in two days no hassle , discussion just very good service.

On connecting up the new unit it was apparent that one speaker was dead and the other sounded like a circa 1973 Dansette record player. Again on returning the speakers to Seveoaks weybridge efficient service prevails and the speakers were replaced with new units funded by Arcam.

I think this is exceptional and cannot recommend Arcam or Sevenoaks Weybridge highly enough.

 

[Member 96948]

It's always nice to hear when things are done right, but it's funny how it never generates the same traffic as someone having a good ole moan.

Russell

 

[Crustyloafer]

It's always nice to hear when things are done right, but it's funny how it never generates the same traffic as someone having a good ole moan.

Quite.

 

[Ian J]

It's always nice to hear when things are done right, but it's funny how it never generates the same traffic as someone having a good ole moan.

I suppose that it's because a decent level of after service is expected from everyone and it's only the exceptions that are highlighted.

 

[Member 96948]

Indeed, but it is nice to see a positive exception highlighted. As for the moaners, I hope they apply the same standards to their own work that they expect from others and off days, are something that only happen to other people.

Russell

 

[Tirpitz]

Unfortunately, at least here in Italy, good after sale service is a rarity not the rule, so thumbs up to the sellers that actually CARE about their customers and are not only "transaction oriented"..