Eurosportplayer looks 'jerky' via Amazon 4K Firestick

VO2Max

Novice Member
I have a strange issue watching Eurosportplayer (Eurosport's online streaming service) via my 4K Firestick. The picture seems to be full HD with good definition/resolution, but the motion is slightly jerky, almost like every other frame has been thrown away.

I have a nice 55" LG OLED screen, and a Virgin TiVo box with the Eurosport broadcast channels in my package. I've set up the telly properly with motion-smoothing etc turned off. I have Virgin Broadband Wi-Fi with 100mb/s download speed.

I got a year's subscription to Eurosportplayer as they were doing it half-price, and I can watch stuff on my devices when away from my house, plus there's extra coverage of some stuff I like too, and it meant I could watch this at home (also without ad breaks :smashin:). To be able to watch on my main telly at home meant buying a Firestick, 'only' another £25 so I did that, all good.

However...what have found is that comparing the streamed Eurosport picture with the broadcast picture, the streamed picture is somewhat jerky. Not nice to my eyes at all. When I watch the Eurosport broadcast channel via the TiVo box the picture is perfect, motion is smooth. Out of interest I also have Netflix and Prime TV loaded onto the Firestick, and motion is perfectly smooth on both of those.

Eurosport customer services have been pleasant enough to deal with, and after reassuring them my software versions of Firestick and the Eurosportplayer App are up to date, they have now passed on my problem to their 'technical team'. That was some three weeks ago now, and I'm not necessarily expecting to hear back because I suspect the solution would mean them spending some money to fix it (better bandwidth, etc?)

I'm pretty sure it's not my kit, it's all top quality stuff, I have the latest software updates on all of it and as I say, pictures of other stuff via the Firestick is excellent, even up to 4K.

Does anyone have any ideas what this might be please? Many thanks.
 

v2 API

Distinguished Member
Have you tried changing the TV refresh rate? I had a similar issue when Amazon stream the PL matches. It cured it for me.
 

VO2Max

Novice Member
Hi, thanks for your reply.

I haven't, but if that was the problem then surely it would be the same for the other stuff I watch via the Firestick?

The problem is specific to watching Eurosportplayer, watching Prime, BBC iPlayer and other stuff via the Firestick is fine.
 

v2 API

Distinguished Member
Hi, thanks for your reply.

I haven't, but if that was the problem then surely it would be the same for the other stuff I watch via the Firestick?

The problem is specific to watching Eurosportplayer, watching Prime, BBC iPlayer and other stuff via the Firestick is fine.
Yes the issue was when it was live streaming. Not streaming pre recorded content. IIRC I changed it to 25Hz
 

VO2Max

Novice Member
The problem is with streaming pre-recorded stuff on Eurosportplayer as well though, not just the live stuff?

It's basically on all their streamed output on the player.
 

v2 API

Distinguished Member
The problem is with streaming pre-recorded stuff on Eurosportplayer as well though, not just the live stuff?

It's basically on all their streamed output on the player.
Give 25 and 50HZ a whirl and report back :)
 

VO2Max

Novice Member
I've had a look and I can't see where I can change the refresh rate in the settings?

It's an LG 55EF950V, one of the early OLEDs.
 

v2 API

Distinguished Member
I've had a look and I can't see where I can change the refresh rate in the settings?

It's an LG 55EF950V, one of the early OLEDs.
No idea, I dont have that TV. If you cant change it on the TV can you change it in the Fire stick settings?
I see your tv is listed as 100-120hz
 

VO2Max

Novice Member
OK, I can only assume this is to do with the 'Tru-Motion' setting in the TV?

I set this to 'off' when I set up the TV from new about four years ago (I'm no expert, from memory I set it up according to a video which I think one of the tech wizards on here put up?)

The options are :

Off
Smooth
Clear
User


I have just tried and none of these settings has made any difference, under 'User' I adjusted de-judder and de-blur to maximum.

So I'm still back where I started?
 

VO2Max

Novice Member
No idea, I dont have that TV. If you cant change it on the TV can you change it in the Fire stick settings?
I see your tv is listed as 100-120hz

Can you explain why you think the TV (or indeed the Firestick) might make Eurosportplayer look like this, when it displays the other streaming Apps on my Firestick perfectly well, like Prime TV and BBC iPlayer?

That's the bit I don't get.
 

v2 API

Distinguished Member
OK, I can only assume this is to do with the 'Tru-Motion' setting in the TV?

I set this to 'off' when I set up the TV from new about four years ago (I'm no expert, from memory I set it up according to a video which I think one of the tech wizards on here put up?)

The options are :

Off
Smooth
Clear
User


I have just tried and none of these settings has made any difference, under 'User' I adjusted de-judder and de-blur to maximum.

So I'm still back where I started?
What is the fire stick outputting, in the setting menu?
 

v2 API

Distinguished Member
You describe symptoms like you are missing frames, that is a device refresh rate mismatch. I have no idea what the Eurosport broadcast refresh rate is as I dont subscribe.
Other than that it is your internet connection.
 

VO2Max

Novice Member
From what you're saying, you think Eurosport might be using a different Refresh Rate from all those other providers, BBC, Prime etc, which is clashing with my settings?
 
Last edited:

v2 API

Distinguished Member
From what you're saying, you think Eurosport might be using a different Refresh Rate from all those other providers, BBC, Prime etc, which is clashing with my settings?
That is the only reason I can think of. Assuming there is no hardware fault.
 

VO2Max

Novice Member
One thing I have just checked in the settings of the Firestick: you can choose to make it match the frame rate of the incoming material or not.

It was turned off, I tried turning it on and the problem is still there.
 

VO2Max

Novice Member
Some relevant stuff here? [Is it OK to put up a link to another website?]


It's all a little beyond me (I worked in TV a few years ago but on the Sound side) but all the talk about frame rates etc seems relevant.
 

494930

Distinguished Member
The issue is the eurosport player app on this firestick doesn't support refresh rate matching so everything is output at 60hz. You don't have this issue with your other apps as they automatically change the refresh rate to suit the content your watching.

You'll need to use another device to watch eurosport in the correct refresh rate. Chromecast works well once you lock it to 50hz in its settings.
 

VO2Max

Novice Member
Thanks for that.

I may be speaking at crossed purposes here, but regardless of whether I had the Firestick settings set to match or not match the incoming Refresh Rate, that didn't seem to help?

Apologies if I've got the wrong end of the stick
 

494930

Distinguished Member
Thanks for that.

I may be speaking at crossed purposes here, but regardless of whether I had the Firestick settings set to match or not match the incoming Refresh Rate, that didn't seem to help?

Apologies if I've got the wrong end of the stick
In order for the firestick to adjust the refresh rate the app needs to be written to support that feature which some (including Eurosport player) don't. It would take Eurosport to update their app before the hardware can adjust it.

I haven't looked, but you might be able to lock the firestick output to 50hz which should cure the stuttering on eurosport but will make other content stutter instead.
 

494930

Distinguished Member
There might be another much bigger issue actually. Have you tried watching eurosport player for any length of time? I tried watching it last week and the stick kept rebooting every 15 mins when watching eurosport, i haven't tried again to see if it was just a temporary issue
 

Bakey

Well-known Member
This won’t help but just to say my 4K firestick has recently had a minor issue where it looks slightly jerky. Was fine up until last month but now does it when streaming on Prime and BFI player. It only happens a few times during each film and only just noticeable but does happen every time which annoys me as it was fine for over a year. When I watch Netflix on the TV app I have no issues so presuming it isn’t the TV or WiFi that’s at fault.
 

VO2Max

Novice Member
In order for the firestick to adjust the refresh rate the app needs to be written to support that feature which some (including Eurosport player) don't. It would take Eurosport to update their app before the hardware can adjust it.

I haven't looked, but you might be able to lock the firestick output to 50hz which should cure the stuttering on eurosport but will make other content stutter instead.
Thanks for explaining, it makes sense now.

And taking into account the comments on the digitalspy link I put up, it seems like Eurosport need to get their App sorted out :(.

Yes, I'd considered changing the Firestick output to 50Hz to see whether that would work but my subscription is nearing its end so I don't think I'll bother. I shall however, write to Eurosport again, and I'll include the above link, as well as a link to this discussion.

Thanks for everyone's input :smashin:
 

VO2Max

Novice Member
There might be another much bigger issue actually. Have you tried watching eurosport player for any length of time? I tried watching it last week and the stick kept rebooting every 15 mins when watching eurosport, i haven't tried again to see if it was just a temporary issue
No, I've never had that problem myself?
 

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