I have a strange issue watching Eurosportplayer (Eurosport's online streaming service) via my 4K Firestick. The picture seems to be full HD with good definition/resolution, but the motion is slightly jerky, almost like every other frame has been thrown away.
I have a nice 55" LG OLED screen, and a Virgin TiVo box with the Eurosport broadcast channels in my package. I've set up the telly properly with motion-smoothing etc turned off. I have Virgin Broadband Wi-Fi with 100mb/s download speed.
I got a year's subscription to Eurosportplayer as they were doing it half-price, and I can watch stuff on my devices when away from my house, plus there's extra coverage of some stuff I like too, and it meant I could watch this at home (also without ad breaks
). To be able to watch on my main telly at home meant buying a Firestick, 'only' another £25 so I did that, all good.
However...what have found is that comparing the streamed Eurosport picture with the broadcast picture, the streamed picture is somewhat jerky. Not nice to my eyes at all. When I watch the Eurosport broadcast channel via the TiVo box the picture is perfect, motion is smooth. Out of interest I also have Netflix and Prime TV loaded onto the Firestick, and motion is perfectly smooth on both of those.
Eurosport customer services have been pleasant enough to deal with, and after reassuring them my software versions of Firestick and the Eurosportplayer App are up to date, they have now passed on my problem to their 'technical team'. That was some three weeks ago now, and I'm not necessarily expecting to hear back because I suspect the solution would mean them spending some money to fix it (better bandwidth, etc?)
I'm pretty sure it's not my kit, it's all top quality stuff, I have the latest software updates on all of it and as I say, pictures of other stuff via the Firestick is excellent, even up to 4K.
Does anyone have any ideas what this might be please? Many thanks.
I have a nice 55" LG OLED screen, and a Virgin TiVo box with the Eurosport broadcast channels in my package. I've set up the telly properly with motion-smoothing etc turned off. I have Virgin Broadband Wi-Fi with 100mb/s download speed.
I got a year's subscription to Eurosportplayer as they were doing it half-price, and I can watch stuff on my devices when away from my house, plus there's extra coverage of some stuff I like too, and it meant I could watch this at home (also without ad breaks
). To be able to watch on my main telly at home meant buying a Firestick, 'only' another £25 so I did that, all good.However...what have found is that comparing the streamed Eurosport picture with the broadcast picture, the streamed picture is somewhat jerky. Not nice to my eyes at all. When I watch the Eurosport broadcast channel via the TiVo box the picture is perfect, motion is smooth. Out of interest I also have Netflix and Prime TV loaded onto the Firestick, and motion is perfectly smooth on both of those.
Eurosport customer services have been pleasant enough to deal with, and after reassuring them my software versions of Firestick and the Eurosportplayer App are up to date, they have now passed on my problem to their 'technical team'. That was some three weeks ago now, and I'm not necessarily expecting to hear back because I suspect the solution would mean them spending some money to fix it (better bandwidth, etc?)
I'm pretty sure it's not my kit, it's all top quality stuff, I have the latest software updates on all of it and as I say, pictures of other stuff via the Firestick is excellent, even up to 4K.
Does anyone have any ideas what this might be please? Many thanks.
