A big hello to everybody here! Despite being an owner of an Epson tw6000 for 6 years from new, I have only managed to use it for 650 lamp hours. Despite this the projector has failed with two flashing red lights and with a bulb change the situation remains. Long story short I contacted a local PJ specialist who Took my mine for repair but deemed it uneconomically viable and sent it back to me. I then decided to call Epson for a full service at a cost of £420 and they informed me at the point of service sale, that by the end of the 10 day turnaround time I would have a working projector, either my own repaired or an equivalent replacement. I have searched my emails and I found this in print from them too. Three weeks down the line they still have not repaired my projector and are awaiting a replacement mainboard however there is no ETA for this part. With Christmas looming I have no source for movies. I have lost many hours on the phone to Epson customer services including a lady called Jean from Hemel headquarters and they are maintaining that they do not provide such a replacement service. I have told them to review the recorded conversations when I enlisted and paid for the services and tonight I have even found an email that states that this is indeed true from my side. I cannot believe such a level of poor service exists at Epson and furthermore I am losing confidence in the brand. I wonder what the views and recommendations from more established members of the AV forum are? Many thanks in advance.