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Empire Direct dispatch time question

Discussion in 'TVs' started by MLAM, Jan 29, 2003.

  1. MLAM

    MLAM
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    I ordered 2 IXOS 138 AV scart leads from them last thursday and now a whole week later they still haven't dispatched them yet.

    Do they have to contact me for more information or something?

    whats stalling them

    Any peopel with experience here that can fll me in.
     
  2. mansell

    mansell
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    you would normally get a phone call from one of their courier prior to dispatch on big items such as TV's etc

    But

    I guess with cables they would just come via normal mean's and as long as the bag fits through your letter box you wouldn't obviously need to be in .
     
  3. silent lucidity

    silent lucidity
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    I bought a QED interconnect a few weeks back and they debited my account a whole week before despatch,even though the goods were in stock!Give them a couple more days,then contact them.
     
  4. w3dal

    w3dal
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    Hi M8.

    Give them a ring!!! the way thay put internet ordereds on there system is shocking and you may find like i did that they have not actually put your order on the System.

    That place is a joke and i would never order from there again!!!

    Give them a buzz

    Dal
     
  5. tnaseem

    tnaseem
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    Yep. Same thing happened to me. Only after I rang them that I found out that they hadn't put the order on the system. I still had to wait two weeks for the bloomin' thing to turn up though.

    After numerous calls, I eventually found out that the couriers had trouble locating me. Nice of them to tell me! Eventually got it. Well half of what I ordered at least!

    This has put me off buying from them again. Especially as it takes around half an hour for them to answer their calls! And I thought NTL CS were bad!

    Cheers,
    Taz.
     
  6. MLAM

    MLAM
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    Ok,

    I'm gonna contact them soon,

    but which number do I use out of the 3 on there contact us page?

    thanks
     
  7. tnaseem

    tnaseem
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    Just ring the main 0870 120 1122 number.

    However, I've just takena look at their 'Contact Us' page...

    Funny how they now only offer phone numbers for sales. For CS you have to fill in feedback forms, whereas before they had telephone support (even though it took about half an hour to answer!)

    My previous experience has shown that they have *never* responded to any e-mails / feedback forms I submitted to them.

    You'd be forgiven for thinking that they're only interested in the sale. After that you're on your own!

    It's a bit like department stores which only have escalators to get you upstairs. So, once you've bought something you can bugger off and bloody well use the stairs to get back down! :)

    But that's just my opinion of course. :)

    Cheers,
    Taz.
     
  8. lentini

    lentini
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    I had the same problem when I ordered IXOS 138s. When I phoned them up 3 days later they said that the payment hadn't been received. Bit strange that I had the printed payment confirmation in my hand at the time :rolleyes:

    My leads arrived the next day :D
     
  9. Zarch

    Zarch
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    These heart warming stories really make me happy that i've just ordered 2 Ixos 138 scart leads from them!!

    Fingers crossed!!! :suicide:
     
  10. Ashy

    Ashy
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    i order a QED Sqart lead from them and had to contact them over it, they hadnt put it on the system from me ordering it online.

    they waived the postage fee, but then decided to send me another one as well and charge me for it....:mad:
     
  11. Oblivion

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    Well i phone them up on tuesday to order a new H/U for my car. Got through straight away. Asked it it was in stock, it was. Placed an order and was told it would be delivered thursday(today)

    The only down side is they wont deliver to an address other than the car holders, which means when i get home tonight im gona have to mack a journey do the couriers depo. But one the other hand isa a good safe guard against fraud.

    Well heres to hoping i have a card through the door tonight.

    Paul
     
  12. Oblivion

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    Well true to there word the item has arrived this luchtime. Full marks to empire direct.:smashin:

    Paul
     

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