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email from Sky asking me to confirm box details

gab2001uk

Active Member
Hi

I had an email, supposedly from Sky asking me to conirm:

Version Number
Serial Number
Viewing Card Number
Receiver ID

Surely they already know all this, so why should I be giving them this info?

Is this genuine, or some sort of scam?
 

marcaaron22

Active Member
Does the email address correspond with the email addresses that sky use?
If not, I would suggest giving sky a call to confirm whether or not they emailed you
 

gab2001uk

Active Member
The email address appears from the header to be genuine, but that is easily spoofed.
I have checked online and there is no mention of it there.
I will just ignore it for the time being. I just wondered if others had received anything similar.
 

logiciel

Moderator
People regularly receive stupid e-mails from all sorts of scammers - and put them straight into the Delete box.
 

gab2001uk

Active Member
The first paragraph:

"Here at Sky, we're working on improving our services for you. Right now, we're getting ready to carry out an important update to your Sky service. However, we're missing some important information that will allow us to do this."

I am wondering if they are in the process of updating the cards themselves (new issue?) or perhaps it is the new software update that is referred to in other posts.
 

kevkbuk

Distinguished Member
They are in the process of updating the encryption... With rumours the Thompson boxes that cannot run the latest software will loose HD channels... Its probably genuine. They started requesting serial number and receiver id on new installs from Oct 2012.
 

BlueYonder Man

Active Member
This email is not genuine its been flagged up on the sky help forums and sky have confirmed it is not from them. They say they would never ask for details like this through email.
 

gab2001uk

Active Member
The idea of updating encryption was my concern. Can't even remember what make my box is.
@BlueYonderMan That is re-assuring, thanks
 

kevkbuk

Distinguished Member
Would be interesting to see what urls are used for any links... Posts on other forums suggest these are legit emails, one person has updated their details to find the card now only clears premium channels on the Sky box and no longer works properly with a Dreambox.
 

swinestiger

Active Member
Mmmm new enhanced encryption... does this mean all the freesat people will soon have to fork out for a new Sky card? :devil:
 

kevkbuk

Distinguished Member
Looks legit, if you google the phone number listed 08442 411 189 you'll find lots of other forums discussing it. The URL is allegedly printed on the white viewing cards... Plus Sky registered the domain.
 

logiciel

Moderator

kevkbuk

Distinguished Member
So if I do nothing at all, what are the chances it will still work at a later date in a linux box?

We don't know exactly until it happens... but it seems HD channels will not clear on non Sky boxes after the change over, unless someone can work around the system and update the softcams. Similar has happened in Australia and with Viasat in the past. The email should be followed by letters and phone calls so you'll have plenty of warning hopefully.
 

Miss Chief

Distinguished Member
Email is genuine. If you don't supply the details you'll get the popup shown on the website on your screen every so often.
 

Greg Hook

Moderator & Reviewer
BlueYonder Man said:
This email is not genuine its been flagged up on the sky help forums and sky have confirmed it is not from them. They say they would never ask for details like this through email.

Miss Chief said:
Email is genuine. If you don't supply the details you'll get the popup shown on the website on your screen every so often.

Which is it then?
 

larkone

Distinguished Member
The web address is a real Sky registered domain

Registrant:
British Sky Broadcasting Group Plc
British Sky Broadcasting Group Plc
Grant Way
Isleworth TW7 5QD
GB
@bskyb.com +44.08442410034 Fax:

Domain Name: skyviewinghelp.com

Registrar Name: Markmonitor.com
Registrar Whois: whois.markmonitor.com
Registrar Homepage: http://www.markmonitor.com

Administrative Contact:
British Sky Broadcasting Group Plc
British Sky Broadcasting Group Plc
Grant Way
Isleworth TW7 5QD
GB
@bskyb.com +44.08442410034 Fax:
Technical Contact, Zone Contact:
British Sky Broadcasting Group Plc
British Sky Broadcasting Group Plc
Grant Way
Isleworth TW7 5QD
GB
@bskyb.com +44.08442410034 Fax:

Created on..............: 2008-03-10.
Expires on..............: 2014-03-10.
Record last updated on..: 2013-02-05.
 

MartinPickering

Well-known Member
"If you're having difficulty providing the requested information, please call our Customer Services team on
08442 411 189 (UK) or 0818 762 906 (ROI)."
 

gab2001uk

Active Member
OK given the email and website are genuine:

Those of us who use Linux know that the information they request is needed to get our boxes running.
Therefore: They already have this information in order to pair the card with the original box

Why do they need it again?
 

logiciel

Moderator
The word "confirm" should mean that they're telling you the details as they have them, and asking you whether they're correct or not.
That's not what the e-mail does though, is it?
 

BlueYonder Man

Active Member
Sorry about the information I gave earlier it now looks like sky have changed there mind on the thread on the sky help forum. They now say that it is genuine. Great to see that everyone at sky knows whats going on yet again!
 

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