EluneVision Motorized Screen making clunking noise!

deeber

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My motorized 100 inch EluneVision screen has started making a loud clunking noise when rolling up. It has also gotten stuck one time. It would seem that something is broken or in the process of breaking. The screen is about 5 years old. I have not been able to reach anyone for technical support as of yet so I thought maybe someone could help on here. I am attaching two files that illustrate the sound the screen is making when going up and when going down. As you can hear, the clunk is much worse when going up. It sounds like the motor is dying or perhaps slipping inside the roller in some fashion. What is recommended to resolve this issue? I have not found much in regards to Projector screen motor repair. Thanks.
 

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  • Screen Issue.zip
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