psychopomp1
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- Nov 19, 2007
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Had a sparky over last week from a local company to supply & fit a replacement smoke alarm in my home. She came to my home, spent 2 mins looking and said she would nip out and buy a suitable smoke alarm from the local hardware store and come back. She came back around 1 hour later and spent around 20 mins fitting the new one, no issues there. However I've just received an invoice today from the company, and they charged me 2 hours labour + parts. Surely they should have charged me 1 hour + parts? I was always under the impression that labour time meant actual time spent carrying out the work, not travel time etc? I mean what if the sparky decided to go for a coffee or have a quick bite to eat whilst out shopping for the parts? I've already queried the charge with the company so waiting to hear from them but I suspect they're just going to say that time taken to buy the parts falls under labour time.
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