EE & Mobitrans Scam

Discussion in 'General Chat' started by DemonAV, Oct 8, 2015.

Tags:
  1. DemonAV

    DemonAV
    Distinguished Member

    Joined:
    Nov 26, 2014
    Messages:
    2,999
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    London UK
    Ratings:
    +2,295
    Hi all.
    Anyone here on the EE mobile network and receiving text messages informing them that they are being charged £4 per week from a company called Mobitrans or Mobile Academy?
    If so it's a scam and if you are receiving these texts you are being charged the amount stated each week. EE are fully aware of this scam.
    I advise those who have this issue to call EE straight away by calling 150 from your mobile and requesting cancellation from this service inc a full refund of monies taken. I have just done so.
    DO NOT phone the 0208 number attached to the text messages as this is part of the scam, make the cancellation through EE. See attached.

    Cheers

    http://community.ee.co.uk/…/Mobitran-Subscripti…/td-p/229421

    Technical Analysis of Mobitrans' "Evidence"
     
  2. markgodley

    markgodley
    Distinguished Member

    Joined:
    May 25, 2008
    Messages:
    6,773
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +2,416
    Sounds like something similar to what i reported last year - Charges to my phone bill by 3rd party by simply browsing the web

    Absolutely shocking that you can be charged via your mobile carrier by simply browsing the web.

    I think i was with TMobile when this occurred. They didn't want to know/stated they had no way of canceling it. Luckily the company that charged me contacted me and agreed a refund via postal order.
     
  3. hippo99

    hippo99
    Distinguished Member

    Joined:
    Feb 29, 2008
    Messages:
    16,041
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    163
    Ratings:
    +9,104
    Is this only limited to EE?
    If so, why not the other networks? (just curious)
     
  4. DemonAV

    DemonAV
    Distinguished Member

    Joined:
    Nov 26, 2014
    Messages:
    2,999
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    London UK
    Ratings:
    +2,295
    Apparently it was only EE that signed up to it. When I phoned EE earlier to cancel this charge the woman admitted that this is a current issue that EE is aware of and she cancelled the order with no fuss. When I accused EE of being implicit with this scam she obviously denied that and spoke to me with a load of legal pre prepared guff that was obviously off a script. When I told her she read that off a script she denied that as well but it was laughably obvious by the the wording and how she read it. EE have dropped a clanger on this and know it.
    you just can't trust any mobile service provider in my experience.
     
    Last edited: Oct 8, 2015
  5. DarenD

    DarenD
    Well-known Member

    Joined:
    Jun 13, 2009
    Messages:
    3,654
    Products Owned:
    2
    Products Wanted:
    0
    Trophy Points:
    136
    Location:
    West Auckland
    Ratings:
    +1,084
    I also had a T-Mobile charge of £1.50 a week added to my account for about 13 weeks for personalised ringtones. Called them and informed them to refund all charges as I hadn't signed up for this service. She refused at first until I pointed out it was a mobile dongle and ringtones weren't much use. Refunded off my bill the following month...
     
  6. imightbewrong

    imightbewrong
    Distinguished Member

    Joined:
    Dec 6, 2005
    Messages:
    52,128
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    167
    Location:
    Romford-ish
    Ratings:
    +32,346
    How do these charges start being applied? What triggers them?
     
  7. markgodley

    markgodley
    Distinguished Member

    Joined:
    May 25, 2008
    Messages:
    6,773
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +2,416
    Can be trigger by simply browsing the 'company' webpage.

    Normally you receive a text message from the company informing you of the charge(s) (i assume they have to do this). The only other way you would find out is if you were to check your balance/your next bill.
     
  8. imightbewrong

    imightbewrong
    Distinguished Member

    Joined:
    Dec 6, 2005
    Messages:
    52,128
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    167
    Location:
    Romford-ish
    Ratings:
    +32,346
    Surely that can't be legal. Why do the operators pay them?
     
  9. markgodley

    markgodley
    Distinguished Member

    Joined:
    May 25, 2008
    Messages:
    6,773
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Ratings:
    +2,416
    Its really unclear. I keep expecting it to be featured on watchdog - surprised it hasn't been used by scammers tbh.

    I can only assume they have some agreement somewhere with the operators in some way, shape, or form.
     
  10. Naomi

    Naomi
    Novice Member

    Joined:
    Nov 4, 2015
    Messages:
    2
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    1
    Location:
    London
    Ratings:
    +0
     
  11. Naomi

    Naomi
    Novice Member

    Joined:
    Nov 4, 2015
    Messages:
    2
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    1
    Location:
    London
    Ratings:
    +0
    Hi All,

    I also got subscribed to Mobile Academy! I contacted them on [email protected] They got back to me really quickly and they unsubscribed me.
     
  12. imightbewrong

    imightbewrong
    Distinguished Member

    Joined:
    Dec 6, 2005
    Messages:
    52,128
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    167
    Location:
    Romford-ish
    Ratings:
    +32,346
    Funnily enough my FIL is here today and got a text message from 'Play Planet' reminding him he subscribes to their £1.50 per week mobile gaming plan - whatever the heck that is. He says he has had several items on his bill over the last few months, all of which his provider refunded. We called the number and went through an automated system to 'unsubscribe'. He has no recollection how he ever subscribed in the first place.
     

Share This Page

Loading...
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice