klnc
Established Member
I have the misfortune to be with EE for (fibre) broadband, and within a couple of weeks of going online, I noticed that devices were being occasionally dropped from wireless connectivity. The network SSID would still be listed, but I'd be unable to connect to it as I would be prompted for the password, which if re-entered, would not work. Sometimes this would last for hours, sometimes days, after which the devices would reconnect automatically. It happened to all devices - windows, mac, iPhones and Blackberry, and no amount of either device or router resetting would make any difference.
EE's overseas technical support were next to useless (one of them even advised me to switch off all security, which I did for the purposes of testing the problem, but he then proposed to leave my wifi in that state trying to tell me that my network would still by secure!!). Eventually they sent me another router, which didn't work at all. In the meantime, I kept calling hoping to speak to someone who might have a clue, and eventually got hold of someone who conceded they were aware of the problem and it was down to WPA security. He suggested I set up another SSID, but this time with only WEP security and give it a couple of days. I indicated I was not in the slightest happy with having only WEP (I was amused that he'd either been told to say, or genuinely didn't know, but kept insisting that WEP and WPA were the same levels of security....) Yeah, right...
The other issue is that the faster 5GHz network, can't be set to WEP (if you even wanted it), so effectively, their "solution" was to offer me downgraded security and no 5Ghz network speed. I've since been using this as grounds for terminating the contract, but this will be a war of attrition. Meantime, I've accepted another router, just to see if it was a genuine one-off.
Interested if anyone else has experienced similar problems.
EE's overseas technical support were next to useless (one of them even advised me to switch off all security, which I did for the purposes of testing the problem, but he then proposed to leave my wifi in that state trying to tell me that my network would still by secure!!). Eventually they sent me another router, which didn't work at all. In the meantime, I kept calling hoping to speak to someone who might have a clue, and eventually got hold of someone who conceded they were aware of the problem and it was down to WPA security. He suggested I set up another SSID, but this time with only WEP security and give it a couple of days. I indicated I was not in the slightest happy with having only WEP (I was amused that he'd either been told to say, or genuinely didn't know, but kept insisting that WEP and WPA were the same levels of security....) Yeah, right...
The other issue is that the faster 5GHz network, can't be set to WEP (if you even wanted it), so effectively, their "solution" was to offer me downgraded security and no 5Ghz network speed. I've since been using this as grounds for terminating the contract, but this will be a war of attrition. Meantime, I've accepted another router, just to see if it was a genuine one-off.
Interested if anyone else has experienced similar problems.