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ebuyer - are they still trading?

Discussion in 'Desktop & Laptop Computers Forum' started by asdavies, Jan 13, 2005.

  1. asdavies

    asdavies
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    I'm having problems using the ebuyer(UK) site to get to my account details and the very useful (NOT) e-notes system.

    Is anyone else having problems or have I just been blocked from the site?

    Regards

    Steve...
     
  2. Seth Gecko

    Seth Gecko
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    They were certainly around 2 days ago - mind you I've had SO much grief with them before Xmas, I don't think i'd be using them again!

    Site is still live - just checked !
     
  3. asdavies

    asdavies
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    Can you get to your account details/ log in off the front page?

    I seem to be getting a very cut down version of the normal front page without any login details, I'm just wondering if I have been blocked from the site (I'm also having problems with this company).

    They will never win an award for customer service.

    Regards

    Steve...
     
  4. Big Adam

    Big Adam
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    Looks fine from here.

    I've heard that Microland have just gone belly up though :rolleyes:
     
  5. HMHB

    HMHB
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    Yes, I've logged in OK. They are boasting about a January Sale, so assume they must still be trading !
     
  6. hutters

    hutters
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    I hope they are still trading, I just ordered from them this morning with no problems.
     
  7. pjclark1

    pjclark1
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    my credit card company is having to recover money from them
    due to their total incompetence.
     
  8. asdavies

    asdavies
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    Thanks to everyone for having a look at the site for me.

    It must be a problem at my end as I can't see any menu items on the front page.
    This is really useful when the only means of communication with this bunch of muppets is through the web site.

    I'm also at the stage of taking them to court and will never use the company again.

    Regards

    Steve...
     
  9. mark88

    mark88
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    I've not got any thing but good things to say about ebuyer. However, their site is slow as treacle since the revamp.
     
  10. kelvin

    kelvin
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    Their site has been slow recently, ordering seems to be unaffected though :)

    E-Notes are (admittedly) a total pain but they have to make sacrifices somewhere I guess for them to be able to keep their prices so low. You pay your money you take your choice etc... I can honestly say that i've always been pretty pleased with eBuyers service. They will get back to you eventually.

    I had my first (ever!) problem with them a couple of weeks ago after ordering a DVD Drive, and a Power supply from them - both were being despatched from separate warehouses. I received the power supply on the 30th December but the DVD drive stayed as "pick in progress" for nearly a week after that. A politely worded enote to them (recieved a reply after 3 days) gave rise to an assurance that it would be despatched same day, and a refund of my delivery charge (on both items seeing as they fell under the same order no.). DVD drive arrived next day as promised and my card has since been refunded :)

    Kelvin.
     
  11. HMHB

    HMHB
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    I've never had a problem with them either, once they sent me the wrong item but it was sorted out by the enotes thingy.
     
  12. explicitlyrics

    explicitlyrics
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    I have nothing but good things to say either. I bought a CD case that holds 240 disks that I didnt use for about 6months. I eventually got round to putting my disks in it, got about 100 in, left it overnight and the binder came loose from the folder. Even after 6months, after one enote they sent a completely free replacement that arrived the morning after they replied to my enote (admittedly it took them 7days to respond...)!

    I personally think they are in quite a good position financially and wont be shutting down too soon.
     
  13. mrmcdean

    mrmcdean
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    I tried to order a creative mp3 player before Christmas - I managed to bag the last one along with a compact flash card. Registered my details, credit card etc. everything froze. When i had restarted my connection and went to my account nothing.... Couldnt even get into my account. Checked the mp3 player a little later and it came up out of stock (but i didnt get the last one).

    Tried to contact them and couldnt even get the e notes to work, got a standard email from them giving a contact phone number, rang it, message on it saying it hasnt been available for months so gave up, went to micro direct instead no problems with them at all.
     
  14. HMHB

    HMHB
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    I do think that there web site is awful now - it used to be so much better before they changed it. It's slow, doesn't display things properly sometimes and the search facility does not work if you for example display all 19" TFT monitors and then pick Viewsonic, then change to view Benq it will display all monitors for that supplier not just the 19" ones, so you have to go through the whole routine again to pick out 19" TFT monitors and then pick a supplier.
     
  15. theendisnye

    theendisnye
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    I have successfully managed to get my money back via my credit card company - they are the worst company I have had to deal with.

    Steve
     
  16. scrapbook

    scrapbook
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    what problems did you have then?

    i have nothing but good things to say about them to be honest...even when returning products
     
  17. Black Custard

    Black Custard
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    Hi All..

    I can also add that I have been buying products for e-buyer for a long time and have never had any issues with them, even when returning faulty units :eek:
    It would be interesting to know the nature of the problems that you have with them!
     
  18. joffonon

    joffonon
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    No problems with Ebuyer whenever I've bought anything, in fact I sourced my entire PC I built last year from them, and a couple of other bits and bobs since.
     
  19. HMHB

    HMHB
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    I've not been able to log on to Ebuyer all morning. Anyone else got a problem ?
     
  20. inzaman

    inzaman
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    Ii was okay for me when i was on it about 10mins ago.
     
  21. zAndy1

    zAndy1
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    I've been using ebuyer for a long time and never had a problem. Goods have always arrived at least on the day I wanted them for if not before. I've just had a Plextor 716A from them that appears to be faulty, applied for an RMA late on Tuesday night and the approval was there when I got up on Wednesday morning! Can't ask for more than that...

    Andy
     
  22. Xelon

    Xelon
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    Alway remember, NEVER order the item if stock is @ 1, youre whole order will be put on hold. At least in my last 5 years experience with Ebuyer
     
  23. dan1979

    dan1979
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    add me to the they're useless camp. Made an order which for some unknown reason wasn't fulfilled by the date promised so I cancelled and never went back,
     
  24. HMHB

    HMHB
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    I was able to get onto Ebuyer once yesterday, but it was unavailable last night and I can't get on again now :confused:
     
  25. kelvin

    kelvin
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    Fine for me :confused:
     
  26. stripe

    stripe
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    Looks :cool: to me
     
  27. Scotty

    Scotty
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    Ordering from them is no problem, but you try and return any thing!!! :mad:
    Ordered a floppy drive £3.50, good price I hear you say, it was, however when it arrived it looked as though someone had stamped on it, the case was crushed and the front cover was off. I raise an online return over three weeks ago and they still haven’t assign an RMA number. :censored: I have had no response from there message system either, I will definitely never use them again. :thumbsdow
     
  28. hebawom

    hebawom
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    I had to return an mp3 player to them - took about 3 days for them to give me an RMA, I sent it off to them, and they sent me a brand new one back.
    One thing that did annoy me immensley though: They sent me something broken and then made me pay the postage to send it back to them. How can that be legal??
    I also will never use them again. :thumbsup:
     
  29. dinoprada2003

    dinoprada2003
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    Returned my Epson tw10h to them and had my money refunded with 72 hours of them reciving the PJ.They "forgot" to refund me the cost of my delivery to and back to them though.But within 4 working days of my enote asking for delivery costs they have since agreed to refund me ALL delivery costs :D

    BTW Those who have had problem with E-buyer(or any other retailer) when you describe the reason for refund and or swap of items are you polite? I always bend over backwards to be to any retailer,and find this ALWAYS insures 100% customer service.........Just a thought anyway ;)
     
  30. zAndy1

    zAndy1
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    Well I returned my faulty Plextor 716A drive to them last week, they've acknowledged it's faulty and are giving me a refund MINUS a 20% RESTOCKING FEE! Needless to say they have an e-note asking them to explain what the hell they think they're doing. I hope it's just an honest mistake but if they think they're charging a restocking fee for an item that even they have acknowledged is faulty they're seriously mistaken!

    Cheers
    Andy
     

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