ebay - possible trouble

avrallen

Member
I have been on ebay seems like 100 years, have very good feedback (650-ish), and am worried about a recent transaction.

I recently sold an expensive item a large sum and the buyer chose click and collect from an Argos store. As this looked a bit peculiar I did a search and I read some horror stories about ebay and Argos scams.

Short of cancelling the order and returning the money, I was thinking what can possibly go wrong, in any ebay transaction.

I ship the item, and require signature on delivery (in this case Argos, not sure how this might complicate matters).

The buyer can claim it is broken, and request a refund. I do not accept returns as per ebay listing, but they can say it is broken, badly packaged ?

They can say it is not the right item, eg they bought an iPhone 11 and they received an iPhone 7.

They can request a refund for some of these reasons, keep the original, and send back a different item, or an empty box. Eg I sold an iPhone 11 and I receive back an iPhone 7 or an empty box.

The more I think about it, the more ways I am imagining this can go sideways!

Any advice?
 

password1

Well-known Member
Those risks apply to everything sold online and posted, not just ebay

I prefer collection at argos. when an item is picked up, ebay can lool at their records to see whether the argos staff member have recorded it as recieved and picked up.

The buyer has proof its been.delivered at argos as they get an email to advise them.to pick up.

In fact there is some protection on ebay although sometimes on the buyers side.

There are some steps to.tale. Best thing to do it take plenty of pictures and videos with your username, item number and date in the picture. Dont sell to anyone with low or bad feedback. Offer collection if possible.
 

password1

Well-known Member
It's extremely important to get cash payment on collection.

As you have no proof of delivery, buyer can just open the case against you and get the money back.
This is textbook scam example.
That's why you have signed for and insured delivery.
 

ssbib

Distinguished Member
What’s the buyers feedback like?
 

avrallen

Member
He has all positive feedback, in the 20s, going back 6 years. But now I remembered the Hermes scam, basically they open the box, take items out, send on an empty box... And we just sent it with Hermes...
 

ssbib

Distinguished Member
He has all positive feedback, in the 20s, going back 6 years. But now I remembered the Hermes scam, basically they open the box, take items out, send on an empty box... And we just sent it with Hermes...
I think you’re over thinking.
 

v2 API

Distinguished Member
As a rule of thumb, all my listing on eBay are 'Buy it now or best offer', I put a high price on the items, inviting best offers. This allows me to vet buyers. If Im not feeling it, I refuse their offers and move on. I don't care if its the price I'm after either.
Ebay has always been a bear pit, but the bias to assist the buyer and dump on the seller has never been as bad, hence the introduction of £1 listing to try to entice sellers back.
 

password1

Well-known Member
Ahh Hermes...one of the companies Ive stopped using. Their customer service is truly awful and they chuck items over the gate or leave items outside in the rain, well, my local Hermes drivers at least.
 

password1

Well-known Member
As a rule of thumb, all my listing on eBay are 'Buy it now or best offer', I put a high price on the items, inviting best offers. This allows me to vet buyers. If Im not feeling it, I refuse their offers and move on. I don't care if its the price I'm after either.
Ebay has always been a bear pit, but the bias to assist the buyer and dump on the seller has never been as bad, hence the introduction of £1 listing to try to entice sellers back.
Sometimes it's not the buyers fault but the courier can mess things up, lose or damage items or simply not deliver to the correct address.

If it's a high value item I always ask for insured or at least signed for and tracked delivery. I don't mind paying a little extra for certain companies.
 

dmpzsn

Distinguished Member
Ahh Hermes...one of the companies Ive stopped using. Their customer service is truly awful and they chuck items over the gate or leave items outside in the rain, well, my local Hermes drivers at least.
I had to send a ham radio back to the shop, I was going to send via hermes but thought the price was expensive, I sent it by Royal Mail aor about £5 cheaper and next day delivery before 12..

I'll certainly be checking their prices again for parcels.
 

DarenD

Well-known Member
The spirit of eBay has long since gone IMO, high charges, costly postage, scams and being outpriced by imported items have left it a complete minefield.

Don't get me wrong I still sell occasionally but tend to use it more for purchases
 
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shoestring25

Distinguished Member
dont sell anything on ebay you cant afford to loose.

If your selling anything high price always do cash on collection
 

Tobais0101

Novice Member
I can only agree with you. If you are selling something with a high price, do cash on collection.
Best wishes
 

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