the likely difference here though is ebay will favour the buyer and i guarantee at some stage of the dispute will formally request the seller to provide a refund..that is not impartiality..that is favouring one (ie the buyer) over the seller...as much as our avforum friend cant prove it wasnt bricked when he sold it, neither can the buyer prove it was bricked when he received it..but ebays answer is always give the buyer the refund...that is the difference.I do agree that eBay does tend to favour the buyer when it comes to disputes, but then again so do most (if not all) organisations that provide a trading facility.
Out of interest, all those people here who are so quick to condem eBay, what would you actually do if it were you encountered this situation?
Buyer (A) says he received a non-working phone
Seller (B) says the phone was working when he sent it
No sign of any shipping damage
You don't know A or B
Both have good reputations
How would you adjudicate?
eBay and AVF would favour Buyer (A).
You guys are condemming eBay which suggests that you would favour Seller (B) - if so why, on what basis.
Choosing one over the other is equally correct and equally wrong - but you have to choose one.
On the AVF community it is very understandable that we side with the AVF member - understandable but in most cases we have no valid reason to do so other than he is one of our gang so we are going to stick with him.
So the question again, for all those that condem eBay, if you were given the job of running disputes how would you do it better?
a better way of doing it? dont use ebay for an item such as that..issue the refund, as your account will get suspended indefinitely, if you dont issue the refund.