Jules
Distinguished Member
- Joined
- Oct 11, 2000
- Messages
- 5,887
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I just used ebay for only the second time in my life. The first time I got shafted buying broken speakers that I had to repair. Ebay were useless and I decided never to buy from ebay again.
10 years later I try to sell something....A practically brand new Follow Focus for my camera... used once and boxed back up as new. The exact make and model was clearly in the advert.
I pay for first class post and seller immediately claims 'item not as decribed'.
Unfortunately I took a picture of the box which shows the item with parts that are not included in the box... they are optional accessories. The buyer used that to make his claim.
The product is still sold buy Amazon, yet buyer said he wanted to return it so he could buy from somewhere else.... and get EXACTLY the same contents.
Meanwhile, Ebay keep the selling fees and make me pay return postage. It all stinks!!
I've got a lot on at the moment, and very conscious that the buyer could ruin my reputation by leaving bad feedback, so I make points politely and offer to let the buyer keep the item with a full refund if they still feel its not as described. I may be a fool, but I'm also a decent person and hoped the buyer might turn around and say ... "hey its ok" lets split it.
Nope... they just said pretty much "great thanks".
Needless to say I won't be using Ebay as a buyer or seller again. 2 transactions and 2 terrible experiences.
Is this common... buyers exploiting ebay rules which heavily favour the buyer (unless it seams you're an honest buyer) to obtain products for free?
10 years later I try to sell something....A practically brand new Follow Focus for my camera... used once and boxed back up as new. The exact make and model was clearly in the advert.
I pay for first class post and seller immediately claims 'item not as decribed'.
Unfortunately I took a picture of the box which shows the item with parts that are not included in the box... they are optional accessories. The buyer used that to make his claim.
The product is still sold buy Amazon, yet buyer said he wanted to return it so he could buy from somewhere else.... and get EXACTLY the same contents.
Meanwhile, Ebay keep the selling fees and make me pay return postage. It all stinks!!
I've got a lot on at the moment, and very conscious that the buyer could ruin my reputation by leaving bad feedback, so I make points politely and offer to let the buyer keep the item with a full refund if they still feel its not as described. I may be a fool, but I'm also a decent person and hoped the buyer might turn around and say ... "hey its ok" lets split it.
Nope... they just said pretty much "great thanks".
Needless to say I won't be using Ebay as a buyer or seller again. 2 transactions and 2 terrible experiences.
Is this common... buyers exploiting ebay rules which heavily favour the buyer (unless it seams you're an honest buyer) to obtain products for free?