I'm spitting mad at the minute... Bought a Samsung Galaxy S5 on ebay a few weeks ago. I knew it was used, but it was described as follows; "This phone is: Grade A - Excellent condition used mobile little or no scratches at all, top quality example. Overall an excellent condition used mobile. Ideal for 'like new' gifts" The phone arrived and it was filthy. Scuffed, damaged and full of dirt and grime inside the back cover. It was in considerably worse shape than my wife's 4 year old S3! I contacted the seller straight away and returned it, they refunded me, but then I left negative feedback. The phone wasn't just not quite as described, it was absolutely abysmal and I thought that others needed to know the truth of what to expect from "Grade A". Just checked the seller's account out of curiosity to see if they had replied, and it's gone! Called eBay and they said that the feedback had been removed because it had been requested by the seller and met the "criteria" for removal. They couldn't/wouldn't tell me what those criteria were. So basically this guy is selling crap, and when they get a bad feedback they just manipulate the system and have the feedback removed to keep their slate clean! I'm just curious to see how often they have done this. They have 17k+ positive feedback and zero negative which is why I trusted them. However their most recent feedback was a negative and I'll be watching closely to see if they get that one wiped too!