EA Origin problems

Discussion in 'PC Gaming & Rigs' started by damo_in_sale, Aug 19, 2012.

  1. damo_in_sale

    damo_in_sale
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    Hi chaps,

    I've been a PC gamer for 16 years, and in that time time I have never pirated a game, I have always bought at retail.

    I have found Steam to be brilliant.

    Origin is a different matter.

    I bought Battlefied 3 from the local game store on DVD. When installing it required Origin installation. That was my introduction to Origin.

    It played for a few days, then one weekend it decided that, when I tried to launch tha game I purchased, it would rather direct me to the Origin store to buy the game again. This persisted for the entire weekend. I gave up but it was ok the following weekend.

    Purchased Crysis 2 on Origin online. Worked great and completed the game. But now I am required to activate the game each time I launch it, which I do and I am told activation was successful, so I launch the game and am told I need to activate the game again- it is stuck in a loop and I can't play the game.

    So two purchases, and for both games i have been unable to play the games I have purchased?

    Origin stinks. It is disgusting, it is revolting. It even says that it is Beta. Am I supposed to leave an entire gaming library to the foibles of Beta software?
     
  2. DJSigma

    DJSigma
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    You should try EA's live support about your Battlefield issue. I'm sure they'll be very helpful.....

    [​IMG]
     
  3. damo_in_sale

    damo_in_sale
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    :rotfl:

    Brilliant :smashin:

    I got in touch with them yesterday about my Crysis 2 issues. The support guy told me that he had fiddled about with my account settings and that should fix the problem.

    I actually got an email saying that my problem was solved and and my ticket was closed BEFORE I got the the above response.

    EA are disgusting, and Origin is unbelievably dense. It stops me from playing games which I have bought- I spent about 90 quid on these two games (the only two games I have dependent on Origin), and I have had problems playing both of them.

    I have never, ever, had a problem with Steam.
     
  4. bladedripper

    bladedripper
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    You forgot to say touching wood.... :D
     
  5. eiren

    eiren
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    Completely agree with you.

    Client is rubbish, and here's my experience with their 'support':

    Their complete lies/nonsense about it:

     
    Last edited: Aug 19, 2012
  6. damo_in_sale

    damo_in_sale
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    RE 24 hours thing...

    If Sainsburys ever find out, does that mean they'll make me wait 24 hours before they let me take my milk home?

    Update: just been to McDonald's. Paid by card. Have to come back tomorrow to collect McChicken sandwich after funds have cleared.
     
    Last edited: Aug 19, 2012
  7. damo_in_sale

    damo_in_sale
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    Got another response from Origin support. They have increased the number of allowable activations for MY game :suicide:

    Of course this hasn't solved the issue, since I am told, endlessly, that my activation was successful.

    And check this, when I try and do the contact thing and respond to the ticket, the browser page just hangs- tried it on Chrome and IE9 so it's not the browser.

    Nine days now unable to play a game that I have paid for. It's an utter disgrace.
     
  8. aslird

    aslird
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    I had to download dragon age ultimate pack 6 times before i could get it to work on Origin - 20gb each time. I am actively avoiding any game that requires Origin now, unless they are really really good (ME3).
     
  9. damo_in_sale

    damo_in_sale
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    In the past, I have bought games in retail store and then added them to my Steam library. Race 07 is one that springs to mind (brilliant game, especially with GTR Evolution and a Logitech GTR).

    Anyone know if I can do the same with my Origin bought Crysis 2? Oh the irony if this is possible :devil:
     
  10. eiren

    eiren
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    Nope. Although you can put your Steam bought Crysis 2 onto Origin, just not the other way around.

    So lesson is always buy on Steam when possible.
     
  11. damo_in_sale

    damo_in_sale
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    Pain in the ass. Crysis 2 wasn't available on Steam at the time of purchase, no idea why, but was available on Origin. Does anyone know why that might be? As far as I know Crytek aren't owned by EA.

    It's available on Steam now though.

    I may just demand a refund and buy the game on Steam if that's possible.
     
  12. eiren

    eiren
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    It was on Steam to begin with, and then EA decided that the DLC was exclusive to Origin... which is against the Ts&Cs on Steam. All DLC should be available if the game is on Steam.

    So Valve removed it from sale.

    However when the Maximum Edition came out, that had all the DLC so they could put it back on Steam.
     
  13. damo_in_sale

    damo_in_sale
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    But what's EA got to do with it? Do they publish the game for Crytek, is that it?
     
  14. eiren

    eiren
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    Yep, Crytek make the game... EA publish/sell it for them.
     
  15. damo_in_sale

    damo_in_sale
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    Thanks mate. I think the best solution is to demand a refund and then buy it again on Steam.

    I truly cannot believe how aweful Origin and EA are, unbelievable.
     
  16. Theydon Bois

    Theydon Bois
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    Renamed thread.
     
  17. Ciderized

    Ciderized
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    I give it two years before it's scaled back and EA products are available on steam again.
     
  18. Greg Hook

    Greg Hook
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    Perhaps you should rename it again to the Origin whine thread. :rotfl:
     
  19. Theydon Bois

    Theydon Bois
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    I was going to merge it with the other Origin thread. Hopefully Origin will pick up and become more mature - there are still some niggles that need ironing out, but as was mentioned in the other thread, Steam needs competition to keep itself as a forerunner and not stagnate too.
     
  20. Sniper Ash6

    Sniper Ash6
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    You say you dislike and wish to avoid Origin and Uplay (one without even having used as far as I can gather from your post) yet give no reason why. Care to elaborate?

    This happens on its own doesn't it? Origins scans for your EA Steam games and adds them itself.

    What was wrong with it?
     
  21. Theydon Bois

    Theydon Bois
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    What was wrong with it as in you didnt know what it was called before and are guinely curious, or what was wrong with it knowing what the title was?

    Regardless, the title was subjective to the OP thoughts at the time, now, in ten years time, whatever, it just didnt need to be entitled that way. I know exactly how he feels too, as I had to wait for the best part of five days for Dawnguard to appear in my GreenMan Gaming account.
     
  22. Neorion

    Neorion
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    I have found Origin to be "intresting"

    If you buy a game through them it takes ohhh this much and a bit more.

    The trick is to buy a key elsewhere and enter it INTO orgin like you would steam.

    Then the game shows up instantly.

    I think the issue is, its a bit of a resource hog and the backend payment system which to be fair isnt Origin itself is slow.

    I also find loading a BF3 map using Origin take a total age!

    Ohh and its very expensive. I have bought 1 game from it I normally just entered keys and it instantly downloads.
     
    Last edited: Aug 20, 2012
  23. damo_in_sale

    damo_in_sale
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    Still no juice. EA tech support tell me to disable my firewall- as though I'm going to open up my PC to the entire world just to play a game. They're just guessing now.

    And I've been unable to log on to the support for the last two days from my PC, it just hangs in both Chrome and IE now. It's almost as though they've blocked my PC due to excessive whining- wants to play a game he's purchased eh? Figured out tonight I can log in from my iPad, demanded a refund.
     
  24. damo_in_sale

    damo_in_sale
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    Hi mate.

    Forums are all about subjective opinions at that particular moment in time, no? :) I'm not sure what we should take into consideration how this thread might look in ten years time.

    I will of course defer to any decision made by a moderator since this is a must as per the forum rules.

    But, at this present time, my subjective opinion is that Origin was brewed up in Beelzebubs backside :)
     
    Last edited: Aug 20, 2012
  25. Greg Hook

    Greg Hook
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    I don't think that is just you. I tried logging on to their support yesterday from my PC and it went nowhere.
     
  26. damo_in_sale

    damo_in_sale
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    Man I was getting paranoid :)
     
  27. damo_in_sale

    damo_in_sale
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    Check this out...

    I demanded a refunded since EA are simply unable to provide me with the service they are supposed to deliver me.

    I was told that I wasn't allowed a refund since I was beyond the initial fourteen day period where I would be 'allowed' a refund.

    It's almost as though they think their company policy allows providing a customer with access to their legally purchased games for fourteen days only, but after that they needn't bother.

    So I demanded that they escalate this to their supervisor, and my demand for refund is still my terms. I pointed out that EA are in breach of contract with me since they are obliged to provide me access to the games I have purchased legally under terms of contract (contracts work both ways of course.)

    They have replied and now say they will escalate this to their 'Senior' team.

    But check this out: Quote EA support:

    "Due to a back log of contacts, the current estimated time for response is 1 – 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time."

    They must be getting a lot of complaints.

    Mod, I think the ORIGINal title of this thread was quite appropriate :)
     
  28. Theydon Bois

    Theydon Bois
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    lol, more my rambling rather than caring what the internet looks like in ten years time.

    I hope you get sorted this all sorted soon, as it does just do EA negative PR when they simply cannot get something as simple as a transaction right. Plus, you would have thought that your account would have notes and flags against it indicating that you were offered a rebate, and so were not subject to the normal 14 day rules that they apply. Even their reply to you was generic about the system in general, not your specific problem. That last message may have come across a little better as:

    "Due to a back log of contacts, the current estimated time for a resolution to your problem is 1 – 2 weeks. We apologize for the lengthy response time, and hope to complete your request as soon as we can."
     
  29. aslird

    aslird
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    Been trying to buy a Mass Effect DLC for 3 days via paypal, every time i try it says the servers are busy and to try again later. I can't even give EA money at the moment :)
     
  30. damo_in_sale

    damo_in_sale
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    Thank mate.

    I wasn't offered any rebate or anything. :confused: are you mixing up threads? :)
     

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