richdgrant
Established Member
Hey all. On Sunday 1st April I ordered a phone on contract for £119.99. The next day I realised I'd rushed into the order and could get it cheaper else where so called up e2save and asked to cancel the order. I was told that my money would be refunded back into my account within 5 days.
I waited 9 days but nothing had appeared in my account so called them again and was told that the refund could take up to 10 days (I made this call last Wednesday 11th April).
So, taking into account the bank holidays etc, 10 working days after I cancelled my order was yesterday.... still no refund. Checked again this morning and it's still not there.
So, I just got off the phone to them just now and they said that my "cheque is on its way" to me The guy said that my refund was processed on 11th April (the day I called up to ask why I had still not been refunded).
He said that it can take upto 21 days for the cheque to arrive so "should receive it within the next week or two".
Therefore, it may be 4 weeks from my initial cancelation to the point where I actually get my money back (maybe even longer).
I'm not too happy.
Has anyone else tried to get a refund from e2save before?
I waited 9 days but nothing had appeared in my account so called them again and was told that the refund could take up to 10 days (I made this call last Wednesday 11th April).
So, taking into account the bank holidays etc, 10 working days after I cancelled my order was yesterday.... still no refund. Checked again this morning and it's still not there.
So, I just got off the phone to them just now and they said that my "cheque is on its way" to me The guy said that my refund was processed on 11th April (the day I called up to ask why I had still not been refunded).
He said that it can take upto 21 days for the cheque to arrive so "should receive it within the next week or two".
Therefore, it may be 4 weeks from my initial cancelation to the point where I actually get my money back (maybe even longer).
I'm not too happy.
Has anyone else tried to get a refund from e2save before?