e retailer question

Discussion in 'LCD & LED LCD TVs Forum' started by fire boy, Nov 7, 2005.

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  1. fire boy

    fire boy
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    Over the weekend I ordered a Phillips 20" flatscreen from the "the flat tv company" priced a reasonable £350 plus £35 delivery costs. :smashin:

    I then received an email to say the websight price is wrong and should have been £455 and that my order has been cancelled. :mad:

    Can anybody tell me if its within there rights for them to do this?
     
  2. sparkymark75

    sparkymark75
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    Did you receive confirmation that they had accepted your order?
    Did they debit your card?

    If yes to the above then check with Citizens Advice and/or Trading Standards as you may have a case.
     
  3. fire boy

    fire boy
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    I recieved coformation to say my order is due to be prosessed but no money taken out.
     
  4. HCK

    HCK
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    you need to read their terms and conditions, as they have to state clearly at what point of the buying process a contract is made. If it is not clear then it open to interpretation and the law favours the buyer. If it is clear then generally not worth pursuing, but they do at some point in the buying process have to make you aware of their terms and conditions. Also they can back up their situation by taken the item offline for a period of time and by law they dont have to fulfill the contract.

    But the key point is finding out at what point a contract is made.

    Hope this helps.
     
  5. fire boy

    fire boy
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    Thanks mate :smashin:
     
  6. sparkymark75

    sparkymark75
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    When a retailer advertises a product at a price, they are in essence presenting the item for you to make an offer. Just because they've advertised it at that price, doesn't mean they have to sell it to you. The important point comes, at which point, a legally binding contract has been entered into. This is usually when they accept your offer for the item.
     
  7. c00ldown

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    You Will only get it for this price, if the item has been shipped and payment took.
     

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