G
G.M
Guest
I won't name them in case I run foul of the moderators.
I ordered a tv from them 4 weeks ago. After one no show by the courier an alternative date was arranged, the day before, the courier cancelled the delivery.
I then cancelled the order. For the last 2 weeks I've been trying to get a refund. I received a refund for the delivery charge but not the tv.
When I 'phone them they give me a date when my visa will be refunded but it never is.
'Phoned them again today,they're snowed under by people wanting refunds(they blame their couriers) and they have a backlog to the 24/10 to clear.
Visa won't do anything until 60 days have elapsed.
What can I do to speed the process up, as I had to borrow money to get my set elsewhere?
regards,
Gavin Mabon
I ordered a tv from them 4 weeks ago. After one no show by the courier an alternative date was arranged, the day before, the courier cancelled the delivery.
I then cancelled the order. For the last 2 weeks I've been trying to get a refund. I received a refund for the delivery charge but not the tv.
When I 'phone them they give me a date when my visa will be refunded but it never is.
'Phoned them again today,they're snowed under by people wanting refunds(they blame their couriers) and they have a backlog to the 24/10 to clear.
Visa won't do anything until 60 days have elapsed.
What can I do to speed the process up, as I had to borrow money to get my set elsewhere?
regards,
Gavin Mabon