DVDSoon problem.

[Will K]

I received my copy of School of Rock from DVDSoon today, but they sent me the fullscreen version . How likely are they to change it for the widescreen version (which I definitely ordered) without any fuss?

 

[lentini]

When they sent me the wrong title, I had to return it then they 'refunded' me with store credit. When I went to reorder it, the price went up by a quid

 

[the_pauley]

I recently had the same problem, not DVD Soon's fault - the manufacturers had packaged a fullscreen disc in a widescreen box.

Credit for disc and postage given in on-line vouchers.

Always found their service to be prompt and efficient.