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DVDs delivered in poor/used condition

Discussion in 'Movie Forum' started by leapfrog, Dec 29, 2004.

  1. leapfrog

    leapfrog
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    I've just had the Alien Quadrology box set delivered from MVC, for £29.99, the box set was open and fairly tatty, some of the discs had finger prints and two had lots of minor scratches.

    It was fortunate that I was in when the parcel arrived, having had parcels left outside my front door and several never show up, so I am reluctant to send it back.

    Has anyone else received goods in this condition?
     
  2. Greg Hook

    Greg Hook
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    I would definitely send it back or get it collected. Sounds like you have got a returned/used one which they have just shipped to you.

    They are hoping for customers like yourself who are reluctant to send things back, so that they can keep sending out substandard items to everyone. It's only when people complain that hopefully things start to change.
     
  3. leapfrog

    leapfrog
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    Thanks Greg, I know what you mean, it is just frustrating with way parcels are sometimes handled by RM.

    I have just sent a complaint and will send it back.

    It's a shame after such a fast delivery, I ordered it from them on 28th December and got it today.
     
  4. Indiana Jones

    Indiana Jones
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    I have had a DVD before which was defently second hand. The case was cracked, the disc was full of finger prints and scratchs so I sent it back and a few days later another copy arrived which this time was sealed and to my suprise was a newer version as the original came with a standard dvd cover and black case but the newer one had a double sided cover and clear case, guess they were trying to get rid of their old stock and thought they would try their luck by sending it to me.
     
  5. Tejstar

    Tejstar
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    I've had quite a few DVD's damaged from play.com and sent them back each time. If I pay full price for goods I don't expect anything I'd find in the charity bin :smoke:
     
  6. Mr. Wilby

    Mr. Wilby
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    Was sent used goods by Play many times. Very annoying.
     

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