I ordered 2 DVD's at the beginning of the month. 1 of them was disptached on 9th and 1 on 10th. The one dispatched on the 9th has arrived(it arrived around 16th), but the one dispatched on 10th has not. I mailed them about this - but their answer was ambiguous. I expected them to replace the disc if it didn't turn up,but I am not sure about it anymore. What are people's experience with them regarding this? Should I give up hope,or might it still turn up? Customs shouldn't be a problem as it is worth about £5-6.