Discussion in 'TAG McLaren Audio Owners' Forum' started by Plump, Jul 1, 2005.
Let's see if I am really one of very few lucky ones!
Just to add this poll is for top loader owners only. FLRs as we all know hardly break...... And, yes, I haven't put "I threw it away" answer in the list with intention.....
My top loader was at TAG/IAG already for service! And it took IAG eleven (11) months to repair it. They asked 1500 Euro for the repair, almost 100 GBP a month.
I'm going to beat your 11 month record
I'm the guy who voted My top loader was never at TAG/IAG but needs service
With reports like I am hearing, I hardly feel motivated to send it away. I really don't know what to do. It is very tempted to just ebay it off as is.
Mine only went back to have the lid closure mechanism fixed under warranty
had the PSM installed while it was there. Otherwise no problems
Sent mine back for flexi-foil repair. IAG said 4-6 weeks, I got it back in 4. No complaints here.
only sent mine back for a faulty memory chip The rest is stuff they have done
Observing current results, 70% of broken units is desastrous result. Obvioisly we are dealing with one of the biggest ripoffs in the AV industry! And I bought one of these too, just in case someone asks!!
I only have experience of the old TAG service which was very good even if the DVD32R saw Huntingdon 4 times in its life....... With all the IAG issues I sorted the lid out myself recently, something I should have done 5 years ago.... It won't help Nic but the thing is perfect now (but for how long!)...... I just don't understnad why Nic's unit is taking so long, there has to be more to this story surely?
Graham, how easy was it to sort out the lid? And how did you fix it?
Now my DVD32R has miraculously sprung back into life, the lid is the only thing that doesn't work properly. Given the risks involved in sending it back to IAG, I am more inclined to try to fix the lid myself. Like you, I have put up with it not working for 4 years.
Buy a pre production top loader! Built like a tank, hard wired to within an inch of its life and a door mechanism that could double up as a ham slicer!
Cheating I know, but my DVD-P00003 was brilliant
"Easy" if you have a degree in Engineering and a fully equipped workshop at your disposal........ I would not recommend to anyone to take a DVD322R apart unless they know exactly what they are doing.....
Basically the wire drive has difficulty in overcoming the force needed to start the door moving for various reasons, so I made sure the motor and drive shouldn't slip and messed with the motor and drive a bit not to mention the software fix that increases the initial shove required, result is a nice open/close door that don't stick......
All I can say is - screw the top loader - I'm glad I bought an FLR
I am sure there is more to my story, if only IAG would tell me. Everything else I have accurately documented in the other thread
As I am about to take up a new "challenge" heading up the service operation for a well known manufacturer, all I can say at this time is that your tail of woe wouldn't happen if you were dealing with my product........ Sure things break but it is my humble opinion that this is when you see if your a valued customer......
And before anyone asks, NO I'm not going to work for IAG......
Dear, BBC has to ACTION NOW and stop the programm for seven days at least, or go to hunger strike or ...................
Only if you have a plasma or pj or future technologies with a certain badge (or badges) on them, my infectious attention to customer service doesn't extend to IAG unfortunately. I've frightened a lot of people with my view of an achievable 48 hour turnaround on repairs (parts to hand naturally...) especially as I know I can do 4 hours at the BBC and have done for years....
Cheers mate..... Nobody's indispensable but I make it my aim to try....
My toploader has run flawlessly since I bought it.
Every now and then the door seems to hesitate but it never stucks and always will close. I always leave it on StandBy.
Rgds Hans (NL)
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