Having ordered many disks from various sources over the last year or so, I've never had any significant problems (barring - not surprisingly - lengthy delays from Splash, RIP). However, a disc I ordered from DVD Soon, despatched 17th Feb, has still not arrived. My e-mail to them elicited the following response.... "The normal time delay for standard carrier is 7-15 buisness days. However, in the event of a lost item you must wait 45 buisness days before declaring the item lost. I have verified your account and have noticed that the time delay has not been passed. You may re-contact us on this precise date 26th of April 2004 to advise us that the item or items have still not been recieved.. " The e-mail then outlines the procedure after this date, but whilst I wouldn't mind waiting, say, another 2 weeks, 45 buisness (sic) days seems to be pushing it a bit. In the experience of other members, is this par for the course? Is there an international business standard?