On top of their security breaches on the credit card front lately, I've had repeated problems with the quality of their packaging and customer services lately. I've been using them for a while, but whenever I ordered something with a cardboard cover it never made it undamaged. They replaced the boxes, but even after requesting better protection specifically for replacements they didn't bother and I ended up having to get replacements for replacements until I got sick of sending them back. Another thing was I recently got stuck with a custom charge from them. When I started buying from them, they emailed me to assure me that all future orders would be marked low. I realise they didn't have a choice in changing this, but they never bothered to tell me before I got stuck with a bill for an order I could have easily split if I'd known. The worst thing was when I emailed them to complain and see why they never bothered to keep me informed of changes that would affect my orders and a couple of other problems I had with them, they weren't interested in the slightest and fobbed me off with a response that seemed like they hadn't read past the first line. I resent the complaint saying I wasn't happy with the response and that most of my complaint had been ignored and just got a similar reply. They have good prices, but not enough to compensate for damages, bad packaging, wrong discs being sent out, security breaches and bad customer service. I've had faulty discs too, but that's the only thing outwith their control. Anyone want to name and shame some other companies that are still in the game? Also, recommendations for other R1 dealers would be appreciated. I use DVD Maybeinawhile already, I would be interested in views on DVD Import and North American DVD especially.