DVD Drive Cracking my CD's

[aventhusiast]

Hi,

I was wondering if anyone else has had this problem. My DVD drive has put a crack in two discs now. First it was my Battlefield 2 DVDROM, I got really annoyed with myself as I thought I must have sat on it & was at the same time 100% sure I had'nt/could'nt have. Now im really as an identical crack has appeared on my 6 month old Copy of Windows XP which set me back about £100 .

The cracks start from the inner hole of the disc and are about 1" long, both discs are now unreadable.

Has anyone else had this problem? What should I do? I would like replacement discs but who do I approach, the Drive manufacturer or Software manufacturers for producing inferior disc's. I am thinking of phoning microsoft & explaining the situation to see if they will send me a replacement if I post them my cracked disk.

Any ideas/experience with this would me most helpful.

Thanks

 

[Decadent Fool]

I would approach both, and offer to return the damaged media to MS so they see you're not pulling a fast one.

I've never heard of disks being cracked, so definately get in touch with the drive manufacturers, keep a copy of all correspondence to show MS as proof.

 

[ducattigezzer]

agree with the decadent fool about trying to get them returned

but it is a comon problem with drives today

here's a explanation

http://www.mscience.com/faq34.html

you can turn down the speed of your drive depending on what software you use

 

[aventhusiast]

Thanks for the replies, I'm going to try Microsoft first tommorow. I'll post with what they have to say, seems a bit of a grey area so it's anybodys guess if the will co-operate or blame the DVD Drive.


Meanwhile..... lol

 

[Decadent Fool]

I think the secret is offering to return the damaged media, to demonstrate you're not taking the micky; good luck, and looking forward to hearing what they say

 

[aventhusiast]

Thanks Decadent.

I phoned Microsoft & they have told me to contact the manufacturer of my PC as it came bundled with that. A job for tomorrow, nothing is ever simple lol

 

[Decadent Fool]

That annoys me...wish I could say it suprised me!

Any joy with the drive manufacturer?