dv79 bad disc problem

Discussion in 'Blu-ray & DVD Players & Recorders' started by blackster, Mar 15, 2006.

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  1. blackster

    blackster
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    I seem to get a constant problem with my new Arcam DV79.

    Almost every time I put a disc in (70% of the time) I get a bad disc error.
    These can be discs of any vintage from old and scratched to fresh out of the cellophane. The never clears itself if you open and close the door but always clears if you power down via the remote.

    I am using the hdmi output and the settings on the arcam are correct for this.

    This is the second dv79 I have had with this problem and I am about to recieve a third.

    Anyone know the answer to this problem?

    Regards
     
  2. Matt Horne

    Matt Horne
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    2 things to check :

    1. the software and firmware versions.. though I would expect both to be uptodate if its a new machine.
    2. I have had this in the past and it normally means the drive/laser is on the way out.. wonder if its a bad set of drives ?

    Matt
     
  3. blackster

    blackster
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    Thanks for that Matt

    I will check the firmware versions but I suspect they will be very recent, as for the drive/laser being the issue I just dont know.

    I am moving towards the "bad batch" of machines mindset.

    Perhaps I should try the Primare DVD26 instead of a third machine?

    Regards

    Andrew
     
  4. blackster

    blackster
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    I forgot I also get a less frequent problem were the player freezes up in the menu part of the dvd. The player is unresponsive to any button pushes on the remote and has to be powered off and on at the main power switch.

    It did it last night on "history of violence" R2 copy.

    Anyone?
     
  5. blackster

    blackster
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    My dealer did an update on my machine on Arcams recommendation.

    Looks like the problems have been solved.

    No more moaning required.:beer:
     
  6. blackster

    blackster
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    Had the update by the dealer however now menu 3 (audio) has disappeared and causes the player to crash also the bad disk problem has reappeared. (fresh out of shrinkwrap dvds bringing up a bad disk message but then working fine on restart).

    Anyone having the same problem or is it just me?:thumbsdow
     
  7. Crustyloafer

    Crustyloafer
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    I'm sorry to hear you are having so much trouble with this product. By and large I have found the DV79 to be very reliable and have not experienced any of the problems that you have come across. It does sound like a bad drive batch to me, don't give up on the product just yet.
     
  8. blackster

    blackster
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    Thanks for that, pm'd a reply
     
  9. blackster

    blackster
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    sadly the numerous problems with this player were never rectified and I have now taken it back. The discussions on here re the dv137 make it not a good option for me so I have decided to go with the Marantz dv9600.
     
  10. Matt Horne

    Matt Horne
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    Nice player as well :)

    Did your dealer not offer to swap out the DV79 for a new one though ?
     
  11. blackster

    blackster
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    yes I had two and also it was taken in for a soft/firmware update, however problems of one sort or another persisted.
     
  12. Clem_Dye

    Clem_Dye
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    I find this whole 'bad batch' thing a tad worrying. There's been a long list of DV137 problems and, based on this post at least a 'bad batch' of DV79s. It really does point to some p**s-poor QA if that's the case.

    I'm waiting for the FMJ version of the DV137 to appear at some point. I appreciate that this forum is a very small subset of Arcam customers but it is of increasing concern that so many problems are being reported with the DV range, less so with the FMJ range (but then the cost differential may simply mean that there are fewer problems because fewer pieces of kit are sold).

    Am I missing something here, or is there the foundations of some sort of long-term issue at Arcam? I don't know BTW.


    Clem
     
  13. blackster

    blackster
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    I have been told that they are made in different factories, but still basic quality (i.e. does it actually work as opposed to the finer aspects of its operation) should never be an issue. I was getting too much wife/child complaining about the DV(s) to make them a viable option for me. Granted the marantz is more than I was keen to spend on a product that has potential obsolescence on the horizon (i don't change my gear often my previous dvd was a very old but good sony dvp -s7700), I felt moving to the 137 was just asking for lounge aggro.
     
  14. Matt Horne

    Matt Horne
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    Dvd is not going anywhere in a hurry.. so sit back and enjoy!
     
  15. Nick Odgers

    Nick Odgers
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    I am very keen on Arcam gear and was going to ask if anyone has compared DV 79 to Oppo player I have at the moment, but going by what has been said may stick with the Oppo 971H!
     
  16. Bails

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    For what it' worth I have a DV79 and have had no problems whatsoever. Good picture, good sound and very reliable.

    If I had any gripe it would be that the disc tray is not quite as smooth as it could be, though by no means unacceptable.

    All in all a step up from my previous Marantz DV-8400.
     
  17. blackster

    blackster
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    I do understand that lots of other people have had no probs with their dv79's however I have had major issues with both of mine and as with all audio visual equipment personal experience is king.

    My personal experience with with this kit is that when it works it does the job well however the issues that occured with both of them made it a product that did nothing for marital harmony. My wife constantly griped about my dv79's obvious flakiness.

    For what its worth (£300) the loaner Marantz 6600 I am using until my 9600 comes has a horrible picture compared to the 79, on the other hand it is fault free.
     
  18. blackster

    blackster
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    For the record I have now got a Marantz 9600 and it knocks the arcam into a cocked hat.

    Far superior picture and sound and other than slightly too much black paint in the disc tray (made dvd's stick) its fault free.

    Also the painty tray issue was dealt with very professionally and quickly unlike my arcam experience.

    Thanks Crustyloafer for all your help
     

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