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DV78 Warranty !

Discussion in 'Arcam Owners' Forum' started by judethedude, Oct 6, 2005.

  1. judethedude

    judethedude
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    I have an Arcam DV78 DVD player which I inherited (on long term loan) from my brother when he went to work in Hong Kong 10 months ago. He bought the unit from a shop in London's Tottenham Court Road which has now closed and the original invoice was lost (along with other documents/possessions) during the move to HK.

    I have had no problems with the DV78 but I am concerned that should a major fault develop in the future, Arcam will not repair the unit as I cannot produce an original proof of purchase from an Arcam dealer.

    Any comments would be much appreciated. Thankyou
     
  2. MarkE19

    MarkE19
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    If you register the purchase of any Arcam equipment (via supplied card in the box or on the internet) then Arcam will have a record of when the DVD player was bought and therefore should be able to help you if the unthinkable should happen.
    All Arcam Diva units are sold with a 2 year warrenty, therefore if you have had it for 10 months and your brother for a while before that then the chances are that the warrenty has almost, if not already expired.

    Mark.
     
  3. judethedude

    judethedude
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    Thanks for the post.

    My brother is one of those people that never registers a product (or reads the instructions). I know for a fact that he didn't register the DV78. I don't think the unit can be out of warranty as, as far as I am aware, the DV78 has not been around for two years yet.
     
  4. Matt Horne

    Matt Horne
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    If thats the case then you should be fine.. why not call arcam and see what they say..

    Matt
     
  5. judethedude

    judethedude
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    Thanks Matt. I guess the only way I'm going to find out for sure is to geive them a call.
     
  6. Crustyloafer

    Crustyloafer
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    Without proof of purchase you may have to rely on Arcam honouring the warranty from the date it was built rathaer than the date it was bought.
     

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