Has anyone ever tried carrying a DVD player (boxed) on a several trains/ tubes across London during rush hour? Wouldnt recommend it! Why would anyone do such a stupid thing? I hear you ask. Well it all started with Crustys recent post re Firmware upgrades. I rang Arcam and asked how I go about upgrading my DV29. You will have to contact you dealer came the reply which I did. They told me to bring the player in. I said that, due to the distance involved, Id rather they emailed me the files so I could do it myself. Cant do that they said if it goes wrong it will have to go back to Arcam to be reprogrammed at some considerable cost to me. At this point I asked Crusty if he would be kind enough to send me the files concerned; which he did (thanks again) but the words of my dealer worried me. I wondered what could possibly go wrong with sticking a CD ROM in the player which automatically upgraded itself? I rang them again, and they reiterated that they (and Arcam) strongly recommended that such upgrades were undertaken by dealers. They also said that they have first hand knowledge of people trying it themselves and getting seriously unstuck. Anyway, in the end, I chickened out and decided to follow the dealers advice. Hence my journey from hell this morning and undoubtedly a similar one back this evening (I think I will be leaving early). Why do Arcam make the process so difficult? With my old Meridian 596, I simply downloaded upgrades from their website and bingo. Moan over!