Hi, I've come to the forum seeking guidance, having not found a solution myself, and having given up with my local technical support. Situation: expat in US, with annoying issue on DV27a. This is a two stage message: one, to describe the process I went through with Arcam support in the US, and two, to describe the current issue I see with my DV27a. About five months ago I purchased a DV27a. After two months, I noticed horizontal flickering across static images on the menu screen of a couple of DVDs. So, I sent it back to my dealer who, after seeing the issue themselves, contacted the US distributor. The dealer asked to see if they could reproduce the issue on any of their machines, so a DVD was sent to them. Time passes ... almost two months in fact. After chasing them via my dealer, the answer of "can't see it on our machines" came back. So, off went my machine to Arcam support (which was a third-party hardware support company) for fixing. A couple of weeks later, support left a message with my dealer saying they'd seen the issue. One week later the machine comes back with a message of "no fault found", saying their diagnostics couldn't find anything. The US distributor agreed to replace my DV27a for the last one they had in stock, but forgot that their player was on a site for sale ... and it got sold before it could be used to replace mine. So, after three months, my player is back with me, with no fix. On to the problem. On two UK (Region 2) PAL discs, I see a visual distortion or flickering of the static image on the menu screen (Old Grey Whistle Test, Vol. II [OGWT], and Peter Kay, Live at Bolton Albert Halls). Additionally, there are interview scenes during playback of the OGWT disc where the background of interviewees is simply juddering up and down. A PAL version of Little Britain Vol. 1 exhibits no problems. Searching here produced one or two close-ish and similar problems, but nothing definitive. A combination of Region 2, PAL conversion, Macrovision, video mode perhaps? As an additional note, it also happens, albeit not quite as bad, on an NTSC music video DVD. If anyone could point me in a direction of where the issue might lie, I'd be very grateful. I've gone through various combinations of configuration settings between the player and my screen (Panasonic PWD6Y), but all to no avail. (TV System is set to "NTSC", not "Auto".) I'm also pretty damned annoyed with the three months it took with support to effectively say "we can't find anything". I'll mail Arcam UK about that sometime, but it's difficult to see what could be done given that these players are no longer in stock. The player is great. I just wish it was great 100% of the time with my discs. Many thanks in advance. One additional point: I've tried the same problem discs through a region-free Philips Q50 into the same screen, and the flickering does not occur.