Dropped a clanger with Easy Jet Flight Booking

ufo550

Well-known Member
We booked flight & return with Easy Jet for next year, but somehow managed to get the dates wrong :facepalm:

We booked via an agent. Because of covid you can't speak to these people via phone, but raised a ticket with the agents. We still want to fly, but on the revised dates. However reading the T&C's, the flights are non refundable, and they will only consider altering them, in but the most of extreme personnel circumstances. Which I suppose being a ******** isn't one of them.

Anyone been in these circumstances, and can share their experiences?
 

shotokan101

Distinguished Member
Who is the travel agent?

And what types of tickets - non refundable?
 

DPinBucks

Distinguished Member
Have you asked the agent yet? They might be non-refundable, but that doesn't always mean non-amendable (for a fee).
 

Dony

Distinguished Member
I did a similar thing just this week when booking a hotel for a colleague on Hotels.com.
I meant to book him in for Tuesday this week but when he went to check in I had somehow booked him in for September. I had chosen the cheapest non refundable price, with no amendments.

Got onto Hotels.com online chat last night, admitted my mistake and asked if there was anything I could do. Even changing the booking to my name would have been ok. The representative told me to contact the hotel directly, but I said I'd already done that and they referred me back to the booking agent. I was asked to hold while they contacted the hotel and a couple of minutes later they came back to say all done, booking has been cancelled, and my refund will show on my card within 7 days.

I was surprised but very pleased with the outcome and how easy it was.
 

ufo550

Well-known Member
I did a similar thing just this week when booking a hotel for a colleague on Hotels.com.
I meant to book him in for Tuesday this week but when he went to check in I had somehow booked him in for September. I had chosen the cheapest non refundable price, with no amendments.

Got onto Hotels.com online chat last night, admitted my mistake and asked if there was anything I could do. Even changing the booking to my name would have been ok. The representative told me to contact the hotel directly, but I said I'd already done that and they referred me back to the booking agent. I was asked to hold while they contacted the hotel and a couple of minutes later they came back to say all done, booking has been cancelled, and my refund will show on my card within 7 days.

I was surprised but very pleased with the outcome and how easy it was.
Travel Republic don't have that facility right now, I think because of covid etc. I'll just have to endure.
 

JimmyMac

Distinguished Member
Send an online message, I’ve used travel republic a lot and they have been pretty good at responding and sorting things
 

ufo550

Well-known Member
I sent a customer support message Friday morning. Wify has been monitoring Easyjet web site, and seats are disappearing fast for the dates we need, family event.

Will wait a few more days, but might have to take the hit and just book some more flights. Nightmare.
 

shotokan101

Distinguished Member
You can't ring them, only send an online message. I was hoping someone could put me out of my misery, before next week, when they are due to reply by.
They are still advertising a telephone contact during CV - they just not answering?
 

DIYlady

Distinguished Member
How quickly did you notify them?
I don’t know about EJ but BA will allow cancellation within 24hrs of booking I believe (probably because the websites can sometimes confuse people into booking wrong dates/times)

I think if I was you I‘d go ahead and book the flights you need and then try for the refund after. If they won’t give you a refund you might be able to squeeze vouchers out of them for another time
 

ufo550

Well-known Member
How quickly did you notify them?
I don’t know about EJ but BA will allow cancellation within 24hrs of booking I believe (probably because the websites can sometimes confuse people into booking wrong dates/times)

I think if I was you I‘d go ahead and book the flights you need and then try for the refund after. If they won’t give you a refund you might be able to squeeze vouchers out of them for another time
36hrs before we realised our mistake.

Its just at the moment, with the situation, you can't actually speak to anyone to get advise on what you can & can't do, to make that decision. The tickets are over a thousand pounds. But we can't miss the event. Would normally plough ahead & just get some more flights, with correct date this time! But the wife doesn't really like flying, and I think Easy Jet vouchers only last one year.
 

DIYlady

Distinguished Member
36hrs before we realised our mistake.

Its just at the moment, with the situation, you can't actually speak to anyone to get advise on what you can & can't do, to make that decision. The tickets are over a thousand pounds. But we can't miss the event. Would normally plough ahead & just get some more flights, with correct date this time! But the wife doesn't really like flying, and I think Easy Jet vouchers only last one year.
Look at it this way - if they refuse to move the flights and refuse the refund, what will you do? From what you have said, you will rebook in any case as you can't miss the event, so rebooking now, whilst you can takes away some of pressure on time. Yes, it's a risk but so is not getting the flights you want.

Which would you rather take the chance on - missing out on the event or losing out on the cash?
 

ufo550

Well-known Member
Look at it this way - if they refuse to move the flights and refuse the refund, what will you do? From what you have said, you will rebook in any case as you can't miss the event, so rebooking now, whilst you can takes away some of pressure on time. Yes, it's a risk but so is not getting the flights you want.

Which would you rather take the chance on - missing out on the event or losing out on the cash?
I know your right, but I'm going to wait for a few days. BA have some flights, albeit a bit more money, so I think they'll be there for a bit.
 

Similar threads

The latest video from AVForums

Podcast: Samsung HW-Q950T Soundbar Review, Filmmaker Mode, Disney+ $30 for Mulan, AV news and more

Trending threads

Top Bottom