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Done for customs on CDWow game order.

Discussion in 'General Video Gaming Chat' started by Family Guy, Dec 11, 2002.

  1. Family Guy

    Family Guy
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    Orederded (censored 'cos he's a member) for my son for Christmas from CDWow at £31.99 on the GC. Got a lovely note from postie today "please come and get your package from Hong Kong. By the way, don't forget to bring £9.45 with you for the customs charge":mad:
    That's a third of the price for Christs sake!!!!:mad:
    Would have worked out cheaper in Game.:mad: :(
     
  2. chic

    chic
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    get in touch with them m8 and they should refund it on there website there is a note see here

    New shipping methods ensure:
    * no other fees are due / payable (Duty or VAT)
    * delivery direct through your letter box

    Recently a small number of items dispatched attracted additional fees.

    We apologise for this inconvenience and should you require further assistance please email...
    reply@cd-wow.com

    a few people have contacted them and have been refunded the duty.

    good thing is we wont have to pay customs charges from now on
     
  3. Family Guy

    Family Guy
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    Happy Ending!! They are refunding the customs duty. So a big point to CD Wow in the GTT!!
     
  4. JSW

    JSW
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    Never got charged any on the 2 that arrived yesterday morning from cd wow. Also for son's stocking.
     
  5. EffTee

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    Nice one Chic - I've just sent my email off. Ratchet and Clank attracted £9.44 in charges and I'd not seen the "quoted price includes any relevant taxes and duties" on the website.

    I'll have to see what they say.

    EffTee
     
  6. Family Guy

    Family Guy
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    Afftee,
    I phoned 'em mate. Took me 2 days to get through on the phone. I did e mail them as well and I must say there correspondence was first class. Answered every e mail within 24 hours and because the game took so long to get here, even offered to send out a replacement 'cos I thought it was lost in the post.
     
  7. cleggy

    cleggy
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    Very decent of CD-WOW to pay all the charges. I once got a $5 contribution to import charges from amazon.com after being hit by charges.
     
  8. spidermanalf

    spidermanalf
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    play.com get round it by having a mini disclaimer screen!!!


    Grrrrrrrr may have to go to cd-wow for more things!!
     

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