I have had my boiler under a service warranty with D&G for over ten years, a policy that cost over £300 a year. The policy states that they would pay for £1500 of repairs in any year, and it was made clear at the outset that if they judged the boiler to be beyond repair they would contribute that amount towards a replacement, less the cost of repairs in that year. In November the engineer contracted by them judged the boiler to be beyond repair, and after a couple of weeks i received a proposed settlement of £219. D&G have been evasive and contradictory in all our conversations since. Two people i spoke to confirmed the payout should be £1500 less the cost of repairs this year, which they claimed amounted to £1300. This was nonsense - i had one service (cost £65), and a non- repair where a valve costing a few pounds was replaced, but which failed to stop the loss of pressure on the system. The second engineer found another leak and condemned the boiler. I am refusing to accept the payout offered which i consider to be derisory and fraudulent, and urge anybody considering a service contract or any form of appliance warranty with D&G to forget it - their contracts, warranties and assurances are in my experience worthless.