I would love to get rid of the lindline and stop paying BT. I really would!
I was a BT customer for a number of years before I moved to a new house. When I called to request the phoneline move, I was forced by BT to close my old account (was moving from city to a town), open a new one, threaten with £200 re-connection fee and eventually offered a lower £30 re-connection fee if I take their worst possible contract. I should mention that the ADSL is the only way I can get broadband here.
So right now I got the beautiful 18 month BT contract, they charge me line rental, they also punish me if I make less than 30 phone calls per quater (we do not ever use the BT phone to call anywhere as we have lots of free minutes on out mobile phones) with £15 fee, plus another ~£12 for 'processing fees' (ie they have to print my bill) because I do not agree to set the direct debit.
I used to pay around £40 for a 3 month period for my BT line rental in my old place. Now I pay £60-70 for the exactly same service in my new place. I sent the letter to their complaint department, but was politly told to **** off and keep paying.