Sony sucks. I've spent about $12,000 on their equipment in the last year, and I'm pretty much done with them. Their product support is the worst out there. Things are "discontinued" on whims. I bought a VPL-VW11HT less than a year ago and I'm already having a near impossible time finding some parts... even from Sony. I spent $40 for what I thought would be a pack of four replacement air filters: PK-VW11FL. I bought two, because they were difficult to locate. It was two packs with one each! So I spent $95 on two air filters. Completely bogus. This is the only place I've been able to find them. $40 for a piece of plastic!