Do I need to contact V+ technical desk??

[Robsk1]

As I would rather not speak to them as previous encounters have been less than endearing.

I have searched through this forum but haven't found anything specific to my problem.Which is....

A week or so ago my V+ box started playing up. New recordings would stop playing anytime between 1 and 6 minutes in. I then stop the playback and start it again choosing a user defined starting point at 10 mins. Then, after about 30 seconds of nothing happening, it displays the 'I hope you enjoyed the recording....' message as if I've sat through the whole thing.

Now, I know the obvious fix for this is to reformat the hard drive but I have about 30 hrs of recordings of which 15 I don't really want to lose. Although I'm kinda realising that will lose the recordings.

Is there anything else I can do or will I need to call the technical desk??

Cheers for any help.

 

[def]

The "technical desk" won't help you. They'll tell you to reboot your V+, delete some recordings, do some test recordings etc. None of this will help. They'll then offer to talk you through the format procedure, or send an engineer out sometime in the next 7 years to "look at it". He'll take one look and either swap your V+ or format it.

No matter what, if rebooting the V+ doesn't fix it you're going to lose your recordings. Just format the box yourself.

 

[Robsk1]

Thanks for the reply.

Getting a new box wont improve matters then?? This is a known occasional issue I'm guessing.

 

[def]

Nope, it's a known issue with the V+.

 

[Boostrail]

Nope, it's a known issue with the V+.

You appear to be using the most ancient version of the V+

Politely but insistently ask the Indians for escalation and then insist on what appears from your signature to be actually a very early V- box is replaced. I have a 6 month old V+ it has never put a foot wrong except just lately the remote has seemed a bit temperamental, so replaced the batteries yesterday - all solved.

 

[def]

You appear to be using the most ancient version of the V+

Politely but insistently ask the Indians for escalation and then insist on what appears from your signature to be actually a very early V- box is replaced. I have a 6 month old V+ it has never put a foot wrong except just lately the remote has seemed a bit temperamental, so replaced the batteries yesterday - all solved.

I was one of the first customers to get the TVDrive when it became available (after the beta test). Since then I've had 5 TVDrives and 3 V+ boxes, and they've all exhibited the same problems.

The "new" V+ and the "old" TVDrive are one and the same machine, just different branding. These boxes run on code designed for VM and downloaded from the VM network, so there are actually no differences between the boxes out there.

 

[Robsk1]

Sorry to open this thread but this issue has arised again (after a reformat of HDD several months ago) and again I have a fair amount of recordings that are yet to be viewed.

A new box it seems is the only way forward but i'd prefer to keep my old one to view the old recordings that are ok (as the problem has only surfaced on recordings in the last week).

I am about to get a panasonic DVD recorder from my in-laws as it has a faulty digital tuner, can I easily transfer recordings over to DVD?

Has anyone had a recurrence of this issue themselves and have any advice?

Thanks.

 

[Boostrail]

Yes connect the V+ VCR scart to the input scart of the DVDR then us V+ extras / "copy to VCR/DVD function. If you are doiing this direct to DVD then do it one film at a time (put one in the list to be copied only) and set recording format of DVD to accomodate length of the movie.