Tony Norton
Active Member
Hi All,
I recently agreed to upgrade my Virgin package from M100 to M200. I didn't fancy an increased cost for the same package as I was already on, so I managed to work an 18 month deal on the upgrade.
After spending weeks blaming Virgin for the fact that I still only get 100 Mbps download speed, although the upload speed has increased from 10 Mbps to 20 Mbps, I finally managed to get a Virgin engineer to come and check out my connection. He diagnosed a dodgy connection in the external splitter, apparently the old ones were oil filled internally and there is a tendency for the oil to leak out and cause signal leakage down to ground. He also found that my 20 year old cable from the internal box to the Hub 3 was faulty, so that was replaced. He also gave me a standard length Cat 6 Ethernet cable to replace the original Cat 5E. Final result - 200 Mbps in to the Hub.
But....
I still only get 100 Mbps out, both on the short Ethernet connection to my PC, and on the WiFi to my V6 TV box.
If it were only the PC coming up short I might have blamed my network card, but as it is both I am inclined to say it's down to the Hub.
Is there a software setting that needs changing? If so I would be most grateful for any advice that can be offered. I know how to access the Hub, but I am not familiar with the menus presented. Maybe I should press Virgin to supply a new Hub 4, or even a Super Hub. What do you think?
Thanks in advance for any advice proffered, and Happy Christmas to all,
Tony Norton.
I recently agreed to upgrade my Virgin package from M100 to M200. I didn't fancy an increased cost for the same package as I was already on, so I managed to work an 18 month deal on the upgrade.
After spending weeks blaming Virgin for the fact that I still only get 100 Mbps download speed, although the upload speed has increased from 10 Mbps to 20 Mbps, I finally managed to get a Virgin engineer to come and check out my connection. He diagnosed a dodgy connection in the external splitter, apparently the old ones were oil filled internally and there is a tendency for the oil to leak out and cause signal leakage down to ground. He also found that my 20 year old cable from the internal box to the Hub 3 was faulty, so that was replaced. He also gave me a standard length Cat 6 Ethernet cable to replace the original Cat 5E. Final result - 200 Mbps in to the Hub.
But....
I still only get 100 Mbps out, both on the short Ethernet connection to my PC, and on the WiFi to my V6 TV box.
If it were only the PC coming up short I might have blamed my network card, but as it is both I am inclined to say it's down to the Hub.
Is there a software setting that needs changing? If so I would be most grateful for any advice that can be offered. I know how to access the Hub, but I am not familiar with the menus presented. Maybe I should press Virgin to supply a new Hub 4, or even a Super Hub. What do you think?
Thanks in advance for any advice proffered, and Happy Christmas to all,
Tony Norton.