Hi, I recently bought a dsm-320 media player. Installation was easy and within minutes I was streaming video, photos and music to my tv/amplifier. The problem I am having is the way the firmware is handling my ripped CD collection (Windows media files). The software should categories my music into albums, genres, artists etc. Howver, under each of these categories I just get the word 'Others' on selecting this I just get a complete list of every track I have ripped. This makes it really difficult to select the music I want to listen to. I have tried contacting Dlink via the web and over the phone but they have not been able to help me. They don't know when a new firmware release will be, pathetic support. I have tried using Microsoft media connect and have had slightly better luck but when using that photos are not displayed. Getting really frustrated with it. Mainly because it abviously does what it should but not in the way it should and the way the documentation and marketing describes. A great product being let down by dodgy firmware and appalling support. Online media is supposed to be support but it just tells me the service is not available also. Any ideas anyone?