E
exstovie
Guest
Hey Guys
Just wondered if anyone had any advice for me other than write to Watchdog !!
Here's the deal.
Bought a TH37PX60CAB from Dixons online and after a couple of weeks noticed the purple snakes so had a Tech Guys engineer come out. He said the D-PCB board will be ordered and then when it arrives they will call and come out to fix it. After a few more weeks i called them to chase up. After about 3 hours on hold and speaking to several people at both the Tech Guys and Dixons it turned out that my part had been cancelled by mistake and that they could give me an EA (Exchange) number. So, pleased with this outcome i called Dixons for an exchange to discover that that set is now discontinued and the new one the TH37PX70CAB is £350 more than i paid for mine and they would not exchange it !!
They are demanding the difference and i think that they should exchange as it is their fault that in the time it took to find out about the part being cancelled the old set was discontinued!!
Thoughts please...
Just wondered if anyone had any advice for me other than write to Watchdog !!
Here's the deal.
Bought a TH37PX60CAB from Dixons online and after a couple of weeks noticed the purple snakes so had a Tech Guys engineer come out. He said the D-PCB board will be ordered and then when it arrives they will call and come out to fix it. After a few more weeks i called them to chase up. After about 3 hours on hold and speaking to several people at both the Tech Guys and Dixons it turned out that my part had been cancelled by mistake and that they could give me an EA (Exchange) number. So, pleased with this outcome i called Dixons for an exchange to discover that that set is now discontinued and the new one the TH37PX70CAB is £350 more than i paid for mine and they would not exchange it !!
They are demanding the difference and i think that they should exchange as it is their fault that in the time it took to find out about the part being cancelled the old set was discontinued!!
Thoughts please...