Disney+ stopped streaming 4k or HDR Philips pus9005

Supermal

Active Member
U
Disney+ are introducing Disney star or something later on this month and will be increasing charges.No 4k,no atmos and no hdr.I don't think I will be handing over any more money.
Latest response from Philips customer care.
Contacted Philips customer service again about the fact that they still haven't solved the problem that with my new 65Oled 854 I can't see 4K footage on the Disney + streaming service. This was their answer?



Thank you for your feedback.

Your frustration with this problem is understandable and we cannot blame you.
It's an annoying problem and it shouldn't be there.

However, it is also a difficult problem and it is something more than just a 'simple' software error. Our technicians are working hard to find a solution together with Disney. This problem has the highest priority and we are working hard on it.

Unfortunately, it takes a long time as it is more than just a software bug. That's why our engineers are working with Disney to fix this issue as soon as possible.

If we know more, we will of course inform you as soon as possible, but until then we can only ask for your patience.

Thank you for your understanding and apologies for the inconvenience.

Kind regards,
Max
Philips TV Customer Service
 

AntLB3

Novice Member
Had been working on mine five 3 with the Oct firmware, latest firmware seems to have killed it

No atmos dv or hdr through the Disney plus app on the TV, fine through my firestick 4k
 

Mtbuzz

Novice Member
Going to email them shortly about this, have you plugged in the firestick and tested it? when you do, click the picture settings on your philips remote and see if anything weird happens to the screen.
Yep, i see it now and again, stuttering even when firestick is just sat on home screen
 

Leopardo

Standard Member
Got a reply from Philips/TPVision customer service. They don't know when the issue will be fixed but the person who emailed me thinks it probably won't be very long anymore. He asks for patience. As for my request to send me a Firestick like other people got so I can at least watch Disney in 4K/Dolby Vision, he'll have to ask internally if something like that would be possible. So, again, nothing concrete and another request to just accept the situation and wait.
 

Leopardo

Standard Member
TPVision sent me an update file to install on my TV. However the TV is currently in use so I'll have to install it later. I'll post back after I do.
 

menarestillgood

Standard Member
The update works, Disney+ is 4k/uhd/dolby vision again!

Very nice. I just checked for a firmware update, but it's not yet available OTA.

Can you check the Prime app for me? It now also shows the HDR icon, but certain title's do not start streaming in HDR/HDR10+ and never go above 1080p resolution... Seems like Amazon isn't completely fixed. I tried it on several movies including Lord Of The Rings, The Dark Knight Rises, and Alita: Battle Angel
 

Leopardo

Standard Member
Very nice. I just checked for a firmware update, but it's not yet available OTA.

Can you check the Prime app for me? It now also shows the HDR icon, but certain title's do not start streaming in HDR/HDR10+ and never go above 1080p resolution... Seems like Amazon isn't completely fixed. I tried it on several movies including Lord Of The Rings, The Dark Knight Rises, and Alita: Battle Angel
I did a quick check, alita should be hdr and fhd, but still plays as regular hd and no hdr. So still not fixed completely. To those who asked, I can't provide the software, Tpvision asked me not to and I don't know if I can provide it without them knowing it was me... but you can ask them through customer service.
 

menarestillgood

Standard Member
I did a quick check, alita should be hdr and fhd, but still plays as regular hd and no hdr. So still not fixed completely. To those who asked, I can't provide the software, Tpvision asked me not to and I don't know if I can provide it without them knowing it was me... but you can ask them through customer service.

Thanks for checking!
 

Supermal

Active Member
I did a quick check, alita should be hdr and fhd, but still plays as regular hd and no hdr. So still not fixed completely. To those who asked, I can't provide the software, Tpvision asked me not to and I don't know if I can provide it without them knowing it was me... but you can ask them through customer service.
You have been used to check if update for Disney+ works before doing a full update across the board.Pleased to hear it works!Rest of us will have to wait,but should be soon.Hope they sort issues with amazon prime at the same time.
 

truecableman

Active Member
Ok then, waiting!!! In the meanwhile yesterday I asked to the service (Italy) if they would have provided a fire tv as a solution, but no, it's not in their plan.
 

truecableman

Active Member
I did a quick check, alita should be hdr and fhd, but still plays as regular hd and no hdr. So still not fixed completely. To those who asked, I can't provide the software, Tpvision asked me not to and I don't know if I can provide it without them knowing it was me... but you can ask them through customer service.
I checked on Alita on my app (Italy) it's UHD HDR but it's not for free, you can rent or buy.
 
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